Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
CRM & Digital Transformation Practice Lead at CSC
Industry
Technology / Software / Internet
Website
http://www.csc.comAbout
Experienced manager and consultant, with a track record of designing, implementing and driving business value from sales and marketing transformation programs. Creative skills to design programs that will have a significant impact on sales and marketing effectiveness, along with the completer/finisher skills required to drive through the business benefit.
Key experience: B2B, B2B2C & B2C; xRM solution design and implementation, multiple xRM platforms including Microsoft Dynamics CRM, Salesforce.com, Siebel; customer journey mapping; service framework design; business transformation; sales management; sales methodology; digital / social sales and service strategy; customer experience mana...
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