Personal Information
Organization / Workplace
Orange County, California Area United States
Occupation
CX Omni-Channel Customer Experience Strategist | NPS SME | Walmart Ecommerce Experience | PMI.org BOD
Industry
Apparel / Fashion
About
NPS Program Manager
Management consultant with 10 years of experience as a Customer Experience professional who is retained to create customer experience measurement systems to drive initiatives in customer-centric corporations across many different industries. Career began with traditional quantitative and qualitative market research skills and has progressed into digital Omni-Channel marketing/technical techniques to measure customer satisfaction. NPS training through SatMetrix and Medallia. Graduate of Clarabridge University for text analytics/mining. MBA and PMP skills assist with business case formulations. Various BOD leadership volunteer roles with PMI.org over last eight year...
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