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Singapore Singapore

at Quantum Consulting

-Developed the Qbian Quadrants Training System and “Frontline Branding” concept to "brand the customer experience". -Revised Service Excellence curriculum for Nokia’s Singapore (and regional) service representatives. Done via Nokia Academy. -Worked with Mediacorp Radio 938Live as producer-presenter during station re-branding (from Newsradio 93.8 to 938Live). -Worked with The Advocate Group to do press releases and PR write-ups for their top brand clients such as Carlsberg, Alfa-Romeo, Braun Buffel, Citroën, Konica-Minolta. -Conducted service workshop at Singapore Institute of Management during their 40th Anniversary celebration in Nov 2004 for a special group of participants from the Hand...