-Developed the Qbian Quadrants Training System and 鈥淔rontline Branding鈥� concept to "brand the customer experience".
-Revised Service Excellence curriculum for Nokia鈥檚 Singapore (and regional) service representatives. Done via Nokia Academy.
-Worked with Mediacorp Radio 938Live as producer-presenter during station re-branding (from Newsradio 93.8 to 938Live).
-Worked with The Advocate Group to do press releases and PR write-ups for their top brand clients such as Carlsberg, Alfa-Romeo, Braun Buffel, Citro毛n, Konica-Minolta.
-Conducted service workshop at Singapore Institute of Management during their 40th Anniversary celebration in Nov 2004 for a special group of participants from the Hand...
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