I'm an Executive Manager with more than 18 years of experience and my career in managing had been in services industry mostly developed in IT and Telco markets. During that time, I was involved with many large and complex projects (such as mergers and acquisitions, start-ups, opening new offices), software houses, outsourcing services, IT consulting, management consulting and business process transformation. I鈥檓 a business-oriented professional and developed projects in differents areas like Customer Relationship Management, Revenue Assurance, Process Management and Cost Efficiency with results obtained that generated direct impact in customer satisfaction and quality delivered.
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