Senior IT professional & Certified Project Management (PMP), ITIL Certified Professional, Scrum Master and an MBA with rich industry experience in Global Delivery, Program Management, Software Testing, Quality Assurance, Service Delivery & Client Engagement.
Have experience in setting up Off-Shore Delivery center from ground-up. Setup governance policies and procedures for running off-shore & on-site model.
Major responsibilities are focused around Service Delivery Excellence through establishing Offshore - Onsite engagement, Managing Service Transitions & Transformation, Handling Managed & Shared Services, Leading Project, Program & Portfolio Management services, Establishing Business ...