Specialties:
• Perform troubleshooting and fault diagnostics for hardware and software.
• Install and support users on software, hardware and network issues.
• Microsoft office – word, excel, power point and access.
• Networking - Configure and troubleshooting of networking devices.
• Install and troubleshooting of peripherals.
• Manage user account on active directory.
• Virtualization – vsphere and Hyper-V.
• Business Analysis & Requirement Gathering.
• Project planning, coordination and scheduling.
• Training, supervise and support users.
• Sales support, vendor and inventory management.
• Technical writing and documentation.
• Excellent customer service.