An ITSM consultant with 10 years of experience in ITSM, Service Support, Service Delivery and Project Management.
Consulted & managed various ITIL Implementation projects for Public Sector companies, and SME clients. Experience in Process Audits, Gap Identification, and creating Service Improvement Plans.
Proven skills in ITSM Consulting, ITSM Tool selection, ITIL implementation.
Competencies: ITIL, ITSM, Consulting, Process Audit, Design and Implementation, Project Management and People Management.
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