During an internship, the author analyzed Steinway & Sons' piano business. Steinway sells high-end grand pianos, including traditional models and special editions with exotic wood finishes that command a 20-30% premium. However, Steinway faces challenges from competitors and the growing used piano market. To strengthen its position, the document recommends that Steinway maintain a small dealer network, improve delivery and tuning services, invest in innovative designs and quality, endorsements, explore Asian markets and revive its brand in the West, while continuing successful lines like the Boston and limited-edition ranges.