Personal Information
Organization / Workplace
Federal Capial &AJK, Pakistan Pakistan
Occupation
Telecom engineer at Nayatel Pvt. Ltd
About
• Technical Knowledge enhancement on continuous basis. Technical as well as Managerial
• Acquire basic knowledge of Access Network, Core-Network & Systems to better understand the problems and suggest the team members to troubleshoot accordingly.
• Ensuring implementation of Complaint Handling SOP. Follow up with junior team members on assigned Trouble Tickets & ensuring that no Complaint is delayed.
• Improving CRM updates, selection of correct fault type at time of closing of Trouble Ticket.
• Keeping a check on the efficiency of all complaint team members, Making sure that each member exceeds expectations in performance in terms of Trouble Tickets handled and quality of work
• Repor...
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