鈥� Technical Knowledge enhancement on continuous basis. Technical as well as Managerial
鈥� Acquire basic knowledge of Access Network, Core-Network & Systems to better understand the problems and suggest the team members to troubleshoot accordingly.
鈥� Ensuring implementation of Complaint Handling SOP. Follow up with junior team members on assigned Trouble Tickets & ensuring that no Complaint is delayed.
鈥� Improving CRM updates, selection of correct fault type at time of closing of Trouble Ticket.
鈥� Keeping a check on the efficiency of all complaint team members, Making sure that each member exceeds expectations in performance in terms of Trouble Tickets handled and quality of work
鈥� Repor...
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