Dynamic professional with 12+ years of versatile experience in project & program management, service transition, technical support, service desk management and service delivery management.
Distinguished holder of multiple certifications, currently functioning as Global Program Manager with Rakuten Inc.
Well versed in ITIL processes, Project Management, IT Governance Framework, Service Delivery.
Successfully managed the training department for different engagements resulting in error-less service delivery.
Proven ability in optimizing resource utilization and management of day to day project activities in compliance to delivery schedules.
Skilled in review of deliverables prior to passage ...
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