CUST SERVICE ~ MARKETING/SMM~ ADVERTISING ~ B2B B2C SALES BPO + TRAINER
Present: BPO manage US financial accounts, escalation & training; BILINGUAL - Spanish
Previous: Handled UK clients of British Telecoms and BT Sports 1,2 ans ESPN- sales, general enquiries, billing and escalation.
Translating organisational goals into precisely crafted customer relations practices through innovative process improvement and multi-dimensional communication strategies, client management & customer support for UK, USA, Australia and client experience, including accounts mgt, marketing, sales, communications, advertising, customer service and PR functions and business operations: media/hotel/food/t...
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