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Amy Rieks
10/14/2015
16303 Hickory Point Rd
713-898-0631
amyrieks@yahoo.com
S U M M A R Y
I have enjoyed working in customer service for sixteen years and have
developed positive customer service skills, especially in diffusing tense
situations, problem solving, good listening skills, and the ability to multi-
task. In addition, I have acquired experience in handling money, running a
cash drawer, keyboarding, and computer skills.
H I G H L I G H T S
 Coordinating office and administrative support duties
including answering the telephone and directing calls to
others as appropriate
 Preparing and coordinating employee schedules
 Processing financial reports and coding information
 Scheduling and coordinating meetings
 Planning and implementing events
 Setting appointments
 Notarizing documents
 Ensuring Branch is always in compliance
A C C O M P L I S H M E N T S
Created and implemented plans and policies that improved the
organization and structuring of the location.
Was able to move from a part-time teller to a branch supervisor in a
mewmew3
Page 2
short period of time.
Earned the trust and support of my coworkers by being an example
to others and by demonstrating excellence.
E D U C A T I O N
K a t y H igh S c hool 1 9 9 6-200 0
H o u ston C ommunity C o llege 2 0 0 0-20 02
E X P E R I E N C E
L e ad O p e rations S pe cialist /Per sonal B a nker /Teller |
J P Mor gan C h ase
September 2009 - Present
 Processing financial records and monetary instruments
 Supervising tellers and ensuring they follow policies and
procedures coordinating and planning schedules
 Notarizing and reviewing documents for submission
 Answering phone and setting appointments
 Maintaining the orders and overall organization of everyday
processes
 Assist with the internal control log, auditing teller cashboxes,
vault, atm, and tcds
 Assist clients and walk-in customers in determining their
banking needs
 Provide clients with information on bank services and products
 Confer with clients in order to gather specific information about
their backgrounds
 Guide clients through the banks products and services and
assist them in choosing what is best for them
 Assist clients with account opening, credit card and loan
applications, process wires, and assist with account
maintenance as needed
mewmew3
Page 3
 Provide advice on financial solutions
 Establish new client relationships
 Manage sales activities in order to meet personal goals and
those set by the bank
 Handle self-developed pipelines of clients and prospective
clients
 Manage receipt and payment of cash for clients
 Verify check endorsements and ensure that cash receipts are
provided
 Enter all transactions into banks database and make sure that
accuracy is maintained
 Follow up with customers regularly to maintain and grow
relationships
 Perform teller overrides, balance cashbox daily, and ensure
Branch is always in compliance
S h e lver /Cir culation A s sistant l H a r ris C o unty
L i br ary
April 2007  October 2010
 Run the front desk.
 Organize returns ensuring everything is catalogued correctly
and returned to proper place.
 Answering phone
 Creating library accounts for new patrons.
B a r ista l S t ar buck s
October 2005  April 2007
B a r ista l C o f fee G uy
January 2005  October 2005
M a nager l B o o ks A M i llion/ J oe M uggs C o ffee S h op
October 1999  May 2001
mewmew3
Page 4
May 2005  January 2005
M e ntal H e alth A s s ociate l S a n M a r cos T r e atment
C e nter
May 2001  May 2002
S K I L L S
I am very organized and am able to pay close attention to
details. I have extensive experience with multitasking, and am
able to take on many projects at one time while still being
able to complete them on or before deadline. I have excellent
people skills with many years of customer service experience.

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Amy Rieks banking resume november 2015

  • 1. Amy Rieks 10/14/2015 16303 Hickory Point Rd 713-898-0631 amyrieks@yahoo.com S U M M A R Y I have enjoyed working in customer service for sixteen years and have developed positive customer service skills, especially in diffusing tense situations, problem solving, good listening skills, and the ability to multi- task. In addition, I have acquired experience in handling money, running a cash drawer, keyboarding, and computer skills. H I G H L I G H T S Coordinating office and administrative support duties including answering the telephone and directing calls to others as appropriate Preparing and coordinating employee schedules Processing financial reports and coding information Scheduling and coordinating meetings Planning and implementing events Setting appointments Notarizing documents Ensuring Branch is always in compliance A C C O M P L I S H M E N T S Created and implemented plans and policies that improved the organization and structuring of the location. Was able to move from a part-time teller to a branch supervisor in a
  • 2. mewmew3 Page 2 short period of time. Earned the trust and support of my coworkers by being an example to others and by demonstrating excellence. E D U C A T I O N K a t y H igh S c hool 1 9 9 6-200 0 H o u ston C ommunity C o llege 2 0 0 0-20 02 E X P E R I E N C E L e ad O p e rations S pe cialist /Per sonal B a nker /Teller | J P Mor gan C h ase September 2009 - Present Processing financial records and monetary instruments Supervising tellers and ensuring they follow policies and procedures coordinating and planning schedules Notarizing and reviewing documents for submission Answering phone and setting appointments Maintaining the orders and overall organization of everyday processes Assist with the internal control log, auditing teller cashboxes, vault, atm, and tcds Assist clients and walk-in customers in determining their banking needs Provide clients with information on bank services and products Confer with clients in order to gather specific information about their backgrounds Guide clients through the banks products and services and assist them in choosing what is best for them Assist clients with account opening, credit card and loan applications, process wires, and assist with account maintenance as needed
  • 3. mewmew3 Page 3 Provide advice on financial solutions Establish new client relationships Manage sales activities in order to meet personal goals and those set by the bank Handle self-developed pipelines of clients and prospective clients Manage receipt and payment of cash for clients Verify check endorsements and ensure that cash receipts are provided Enter all transactions into banks database and make sure that accuracy is maintained Follow up with customers regularly to maintain and grow relationships Perform teller overrides, balance cashbox daily, and ensure Branch is always in compliance S h e lver /Cir culation A s sistant l H a r ris C o unty L i br ary April 2007 October 2010 Run the front desk. Organize returns ensuring everything is catalogued correctly and returned to proper place. Answering phone Creating library accounts for new patrons. B a r ista l S t ar buck s October 2005 April 2007 B a r ista l C o f fee G uy January 2005 October 2005 M a nager l B o o ks A M i llion/ J oe M uggs C o ffee S h op October 1999 May 2001
  • 4. mewmew3 Page 4 May 2005 January 2005 M e ntal H e alth A s s ociate l S a n M a r cos T r e atment C e nter May 2001 May 2002 S K I L L S I am very organized and am able to pay close attention to details. I have extensive experience with multitasking, and am able to take on many projects at one time while still being able to complete them on or before deadline. I have excellent people skills with many years of customer service experience.