The document appears to be a resume for Amy Rieks. It includes contact information, a summary of her 16 years of experience in customer service, and details her experience as a Lead Operations Specialist/Personal Banker/Teller at JP Morgan Chase from September 2009 to present where her responsibilities include processing financial records, supervising tellers, notarizing documents, answering phones, and assisting clients. It also lists her education at Katy High School from 1996-2000 and Houston Community College from 2000-2002.