IT agent on Midrange enviroments for international clients (RBSG, Adidas, European Space Agency, orange telecom.) I've been using English as a work tool.
Skilled on monitorization tools such as VCC, TMC/Edsnet. Escalating and ticketing (Service Center) tools. And solving incicents level 1 and 2.
Fully skilled on investigation and analizing alerts.
Excellent customer service skills.
Highly experience on Back office work in Orange Telecom, investigating and solving level 1 incidents and contacting afterward with clients to inform that issue was solved. Skilled on Clarify, Arpa y BSCS on Citrix tool.
Highly qualified on call center & IT.
Mi experiencia es fundamentalmente inform谩tica...
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