I am graduated in Communication Science and I took a post-graduate master in Communication for the Music Industry plus a course in Non-conventional and Social Media Marketing.
I have strong creative flair and a good ability to decipher problems. I am a team player and I work with determination and passion. I had big experiences in customer caring, I've worked as inbound agent for different clients (vodafone, sky tv, telecom italia..).
Experience has taught me how to manage crisis and complaining customers. I can work under stress and I'm confident with call center processes. I like computers and I am able to use softwares like Microsoft Office, iWorks, iLife, e-mail marketing softwares a...
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