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OFFBEAT USER
ACQUISITION STRATEGIES
CIRCUMVENTING THE BIG
SPENDERS
Ari Sapriel
Marketing Manager
Twitter: @asapriel
Email: asapriel@gmail.com
SPACETIME BACKGROUNDSPACETIME BACKGROUND
Founders: Gary Gattis, CEO
Cinco Barnes, CVO
Anthony Sommers, CTO
Jake Rodgers, CCO
Top Titles: Arcane Legends, Pocket Legends, Battle Command
Strategy: Global synchronous mobile multiplayer platform
Critical Acclaim:
 The reality of the current user
acquisition landscape.
 Effective acquisition methods
using the current landscape.
 Other fun approaches to gaining
new players.
COVERING IN 15 MINUTES
http://www.lumapartners.com/lumascapes/display-ad-tech-lumascape/
Source: https://www.fiksu.com/resources/fiksu-indexes
Example:
Avg. Player LTV
Avg. CPI:
$1.70
TRADITIONAL SOLUTIONS
 Burst Spend across multiple
types of networks at launch.
 Spend on Search and Social.
 Use Direct Deals through
Chartboost (or similar program)
to negotiate lower CPI costs.
Top 100 -
Top 50 -
Top 25 -
Top 10 -
Top 5 -
Time
4 days
$200,000
30DayLaunchBudget
TapJoy
FreeMyApps
AdColony
Fyber
NativeX
TRADITIONAL SOLUTIONS
 Search and Social Spending
 Direct Deals through Chartboost (or others)
 Basically the same as programmatic buying.
 Can negotiate lower CPIs.
 Partner with similar games for higher LTV players.
TRADITIONAL SOLUTIONS
http://mobiledevmemo.com/defining-viral-growth-mobile-apps/
UA BEST PRACTICES
 Know your player LTV by Soft Launching.Know your player LTV by Soft Launching.
 Create a screening process for networks.Create a screening process for networks.
 Diversify your Launch Burst Campaign.Diversify your Launch Burst Campaign.
 Understand eCPI and RPI for all spends.Understand eCPI and RPI for all spends.
OFFBEAT USER ACQUISITION
Gaining customers through marketing tactics that are
outside of the normal user acquisition ecosystem.
DISCLAIMER: THIS MAY NOT HELP YOU RANK
OFFBEAT USER ACQUISITION
SHOULD BE
 ENGAGING
 QUANTIFIABLE
Player Referral ProgramsPlayer Referral Programs
 Engagement Examples:Engagement Examples:
 World of WarcraftWorld of Warcraft
 Battle CommandBattle Command
 How to Quantify:How to Quantify:
 Retention RateRetention Rate
 Referrer ARPUReferrer ARPU
 Referred ARPUReferred ARPU
http://www.referralsaasquatch.com/39-best-referral-program-examples-2014/
http://www.battlecommandapp.com/
Endorsement / Celebrity PartnershipsEndorsement / Celebrity Partnerships
 Engagement Examples:Engagement Examples:
 Crossy RoadCrossy Road
 Best FiendsBest Fiends
 How to Quantify:How to Quantify:
 Potential ImpressionsPotential Impressions
 Uplift in DownloadsUplift in Downloads
 ROI (RPI / eCPI)ROI (RPI / eCPI)
http://www.pocketgamer.biz/feature/60678/how-seriously-and-pewdiepie-fired-best-fiends-up-the-charts/
TheDiamondMinecart: https://www.youtube.com/watch?v=4wWc_PTHiNA
Brand Evangelist ProgramBrand Evangelist Program
 Engagement Examples:Engagement Examples:
 Applegate BaconApplegate Bacon
 Call of ChampionsCall of Champions
 How to Quantify:How to Quantify:
 Retention RateRetention Rate
 Big Spender DAUBig Spender DAU
http://www.applegate.com/products/bacon/category
www.callofchampions.com
Event ActivationEvent Activation
 Engagement Examples:Engagement Examples:
 Halo HoloLens DemoHalo HoloLens Demo
 Gaming ConventionsGaming Conventions
 How to Quantify:How to Quantify:
 Potential ImpressionsPotential Impressions
 Promo Code RedemptionsPromo Code Redemptions
 Uplift in DownloadsUplift in Downloads
 ROI (RPI / eCPI)ROI (RPI / eCPI)
http://www.gamespot.com/images/1300-2889320/
http://www.polygon.com/2015/6/22/8826103/e3-2015-show-floor-photo-tour
Contests and GiveawaysContests and Giveaways
 Engagement Examples:Engagement Examples:
 Zynga Texas HoldEm PokerZynga Texas HoldEm Poker
 Candy Crush SagaCandy Crush Saga
 How to Quantify:How to Quantify:
 Potential ImpressionsPotential Impressions
 Contestant EntriesContestant Entries
 LTV IncreaseLTV Increase
https://www.facebook.com/pages/Zynga-Poker/141094772576049?fref=ts
http://thenextdigit.com/2544/candy-crush-saga-win-500-foap-contest-
win-exciting-candy-trip-new-york/
Emerging Technology UsesEmerging Technology Uses
 Engagement Examples:Engagement Examples:
 Taco Bell & SnapchatTaco Bell & Snapchat
 Mountain Dew & PeriscopeMountain Dew & Periscope
 Facebook BeaconFacebook Beacon
 How to Quantify:How to Quantify:
 Unique Views / Open RateUnique Views / Open Rate
 Engagement RateEngagement Rate
 ROI (RPI / eCPI)ROI (RPI / eCPI)
http://mashable.com/2013/10/10/taco-bell-snapchat-stories/
http://m.clickz.com/clickz/news/2401909/mountain-dew-and-spotify-
among-first-to-experiment-with-twitters-periscope
https://www.facebook.com/business/a/facebook-
bluetooth-beacons#request
Publicity Stunts / OOHPublicity Stunts / OOH
 Engagement Examples:Engagement Examples:
 Rolling RockRolling Rock
 ScrabbleScrabble
 Mass Effect 3Mass Effect 3
 How to Quantify:How to Quantify:
 Potential ImpressionsPotential Impressions
 Uplift in DownloadsUplift in Downloads
 ROI (RPI / eCPI)ROI (RPI / eCPI)
http://hoaxes.org/weblog/comments/pepsi_moonvertising_hoax_fools_tho
usands_in_iran
http://content.usatoday.com/communities/gamehunters/post/2012/02/mass-
effect-3-becomes-true-space-oddity-/1#.VZBm9flVhBc
SummarySummary
 Get Baseline Metrics From
Soft Launch.
 Diversify Advertising and
Marketing Plans.
 Always track ROI for every
initiative, no matter how crazy.

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OFFBEAT USER ACQUISITION STRATEGIES

  • 1. OFFBEAT USER ACQUISITION STRATEGIES CIRCUMVENTING THE BIG SPENDERS Ari Sapriel Marketing Manager Twitter: @asapriel Email: asapriel@gmail.com
  • 2. SPACETIME BACKGROUNDSPACETIME BACKGROUND Founders: Gary Gattis, CEO Cinco Barnes, CVO Anthony Sommers, CTO Jake Rodgers, CCO Top Titles: Arcane Legends, Pocket Legends, Battle Command Strategy: Global synchronous mobile multiplayer platform Critical Acclaim:
  • 3. The reality of the current user acquisition landscape. Effective acquisition methods using the current landscape. Other fun approaches to gaining new players. COVERING IN 15 MINUTES
  • 6. TRADITIONAL SOLUTIONS Burst Spend across multiple types of networks at launch. Spend on Search and Social. Use Direct Deals through Chartboost (or similar program) to negotiate lower CPI costs.
  • 7. Top 100 - Top 50 - Top 25 - Top 10 - Top 5 - Time 4 days $200,000 30DayLaunchBudget TapJoy FreeMyApps AdColony Fyber NativeX TRADITIONAL SOLUTIONS
  • 8. Search and Social Spending Direct Deals through Chartboost (or others) Basically the same as programmatic buying. Can negotiate lower CPIs. Partner with similar games for higher LTV players. TRADITIONAL SOLUTIONS http://mobiledevmemo.com/defining-viral-growth-mobile-apps/
  • 9. UA BEST PRACTICES Know your player LTV by Soft Launching.Know your player LTV by Soft Launching. Create a screening process for networks.Create a screening process for networks. Diversify your Launch Burst Campaign.Diversify your Launch Burst Campaign. Understand eCPI and RPI for all spends.Understand eCPI and RPI for all spends.
  • 10. OFFBEAT USER ACQUISITION Gaining customers through marketing tactics that are outside of the normal user acquisition ecosystem. DISCLAIMER: THIS MAY NOT HELP YOU RANK
  • 11. OFFBEAT USER ACQUISITION SHOULD BE ENGAGING QUANTIFIABLE
  • 12. Player Referral ProgramsPlayer Referral Programs Engagement Examples:Engagement Examples: World of WarcraftWorld of Warcraft Battle CommandBattle Command How to Quantify:How to Quantify: Retention RateRetention Rate Referrer ARPUReferrer ARPU Referred ARPUReferred ARPU http://www.referralsaasquatch.com/39-best-referral-program-examples-2014/ http://www.battlecommandapp.com/
  • 13. Endorsement / Celebrity PartnershipsEndorsement / Celebrity Partnerships Engagement Examples:Engagement Examples: Crossy RoadCrossy Road Best FiendsBest Fiends How to Quantify:How to Quantify: Potential ImpressionsPotential Impressions Uplift in DownloadsUplift in Downloads ROI (RPI / eCPI)ROI (RPI / eCPI) http://www.pocketgamer.biz/feature/60678/how-seriously-and-pewdiepie-fired-best-fiends-up-the-charts/ TheDiamondMinecart: https://www.youtube.com/watch?v=4wWc_PTHiNA
  • 14. Brand Evangelist ProgramBrand Evangelist Program Engagement Examples:Engagement Examples: Applegate BaconApplegate Bacon Call of ChampionsCall of Champions How to Quantify:How to Quantify: Retention RateRetention Rate Big Spender DAUBig Spender DAU http://www.applegate.com/products/bacon/category www.callofchampions.com
  • 15. Event ActivationEvent Activation Engagement Examples:Engagement Examples: Halo HoloLens DemoHalo HoloLens Demo Gaming ConventionsGaming Conventions How to Quantify:How to Quantify: Potential ImpressionsPotential Impressions Promo Code RedemptionsPromo Code Redemptions Uplift in DownloadsUplift in Downloads ROI (RPI / eCPI)ROI (RPI / eCPI) http://www.gamespot.com/images/1300-2889320/ http://www.polygon.com/2015/6/22/8826103/e3-2015-show-floor-photo-tour
  • 16. Contests and GiveawaysContests and Giveaways Engagement Examples:Engagement Examples: Zynga Texas HoldEm PokerZynga Texas HoldEm Poker Candy Crush SagaCandy Crush Saga How to Quantify:How to Quantify: Potential ImpressionsPotential Impressions Contestant EntriesContestant Entries LTV IncreaseLTV Increase https://www.facebook.com/pages/Zynga-Poker/141094772576049?fref=ts http://thenextdigit.com/2544/candy-crush-saga-win-500-foap-contest- win-exciting-candy-trip-new-york/
  • 17. Emerging Technology UsesEmerging Technology Uses Engagement Examples:Engagement Examples: Taco Bell & SnapchatTaco Bell & Snapchat Mountain Dew & PeriscopeMountain Dew & Periscope Facebook BeaconFacebook Beacon How to Quantify:How to Quantify: Unique Views / Open RateUnique Views / Open Rate Engagement RateEngagement Rate ROI (RPI / eCPI)ROI (RPI / eCPI) http://mashable.com/2013/10/10/taco-bell-snapchat-stories/ http://m.clickz.com/clickz/news/2401909/mountain-dew-and-spotify- among-first-to-experiment-with-twitters-periscope https://www.facebook.com/business/a/facebook- bluetooth-beacons#request
  • 18. Publicity Stunts / OOHPublicity Stunts / OOH Engagement Examples:Engagement Examples: Rolling RockRolling Rock ScrabbleScrabble Mass Effect 3Mass Effect 3 How to Quantify:How to Quantify: Potential ImpressionsPotential Impressions Uplift in DownloadsUplift in Downloads ROI (RPI / eCPI)ROI (RPI / eCPI) http://hoaxes.org/weblog/comments/pepsi_moonvertising_hoax_fools_tho usands_in_iran http://content.usatoday.com/communities/gamehunters/post/2012/02/mass- effect-3-becomes-true-space-oddity-/1#.VZBm9flVhBc
  • 19. SummarySummary Get Baseline Metrics From Soft Launch. Diversify Advertising and Marketing Plans. Always track ROI for every initiative, no matter how crazy.

Editor's Notes

  • #3: Give background on Spacetime and why I was hired: mix of content marketing and mobile
  • #5: This is a very basic and old graph from the Luma partners thats fairly popular. - Agencies work with clients and host their own media platforms that plug into demand service platforms. Demand service platforms are real time bidding software that aggregates information from ad exchanges, ad networks, performance networks, etc. You make optimizations to the creative and bid rate based off of data, and the cycle continues. The Problem: This graph is VERY old. From 2010, this is the newer graph. This network and data aggregation software has exploded in growth. Attribution systems like MAT, Kochava, and Appsflyer are integrated with 300+ networks. Plus, anyone who can host a server can get plugged into an ad exchange. Free software: revive-adserver.com, oasis, Paid = OpenX So, if anyone in the audience wants to make a quick buck, my contact info is at the end of this presentation.
  • #6: Within the massive user acquisition landscape, competition is fierce. Fisku, a mobile marketing company, has indexed the price per install over for several years Significant spike since Nov. 2014 (roughly 90% increase in a cost per install) This is a combined index of incent and non-incent inventory. Search and social CPIs range from $3-$10 depending on the game or app genre. Ive run into scenarios where we simply cant justify the spend because of a modest user LTV. In a lot of scenarios you can find yourself spending $2 to make $1 in profit.
  • #7: Use: Incentivized and Non-Incentivized Inventory Receive escape velocity & naturally pick up organic traffic through Top Downloads App Store Section Featuring.
  • #8: http://www.videogamesintelligence.com/monetization/presentations/2014/Japheth-Dillman.pdf 80k installs gets to the top ten most downloaded game = TradeMob At current CPI rates thats a $136,800 media spend to get to top 10. A roughly a $34,000 commitment across 4 channels at launch. With an additional $40,000 in spend to achieve top 5 featuring. Youre paying for organic installs. Spacetime has received a 43% in growth due to burst spending. Meaning: for every 100,000 paid users, we captured roughly 43,000 users organically. This the virality of a product due to burst spending is known as the K Factor. The K Factor impacts the overall eCPI of your burst launch. Lets say $2.00 is your overall CPI for your launch campaign. If your kfactor is 43%, then youre eCPI should settle in around $1.14.
  • #9: Reasons for search and social: Highly targeted solutions with Search Social has a K Factor that picks up Organic traffic.
  • #10: Notes: Use 180 days as a baseline for payback. Some companies set payback at 6 months, a year, or even 2 years! My Screening Process: Company History | Traffic Sources | Traffic Types | Bid Ranges / Avgs. | Integrated Attribution Systems | Creative Ad Types | Targeting Capabilities | Pass Back Publisher IDs | Cancelation Policy | Case Studies Incentive, Non Incentive Search, Social, Offbeat (taking into account the K Factor).
  • #13: Engagement Examples: Reward committed players if they refer friends to play the game. World of Warcraft: Receive a Mount Battle Command: Receive Boosts Case Study LESS THAN 2% OF DAU CAME FROM REFERRALS 22% OF REFERRED PLAYERS SPEND OVER $20 REFERRED ARPU A Referral Program takes 2 weeks to implement for a single Programmer: $4,480 in overhead. DAU Currently 50,000 DAU Increase with Referral Program = 1,000 Referral Program Players iAP = 220 Potential Revenue = $26,400 eCPI = $4.48 | RPI = $26.40
  • #14: Engagement Examples: Created an in-game item called pew die pug based off of the popular streamer, PewDiePies, dog. Partnered with PewDiePie to create unique video content and join other YouTube personalities to play in a charity competition. Quantify: Celebrity Partnership costs $250,000 Total Views: 6,000,000 CTD from YouTube are 1% to 2% of views. Estimated Downloads: 120,000 to 60,000 eCPI: $2.08 to $4.17
  • #15: Engagement Example: Uses a customer service platform get satisfaction to crowd source question responses. Incentivized bug reporting in Alpha by providing Alpha participants with a bug finder badge. Bug reporting and alpha play time increased. How to Quantify: Implement a testing environment and invite a segment of the player population to the testing environment. Create a private forum for bug fixing, reward bug reporting, and actively engage with this player segment.
  • #16: Engagement Examples: At E3 2015, Microsoft gave booth goers a 1st look the HoloLens and its potential as a gaming platform with Halo. Electronic Arts, Activision, Sony, and Nintendo have a presence at every single video game convention or event to promote their latest products. Quantify: If You spend $100,000 dollars. Must receive at least 5,000,000 Potential Media Impressions $20 CPM Must receive at least 10,000 Promotion Code Redemptions (or engagement) $10 CPE Must receive an increase of at least 10,000 Product Downloads $10 CPI
  • #17: Engagement Examples: Instagram Contest to show a photo of where you play poker. Winner gets $50 In-Game Credit Used the platform Foap to get people to take a mission for a chance to win an all expenses paid vacation to New York or $500 in cash. Quantify: Run small scale giveaways to gather baseline success metrics Make sure you have a consolation prize. Remember, all social media channels are different.
  • #18: Engagement: Taco Bell ran a brand awareness campaign through a Snapchat exclusive 6 minute short film. Mountain Dew Used the platform to give away branded merchandise to anyone who liked or commented on stream. Facebook Beacon A new device facebook developed for box stores to send signals and messaging to a shoppers smartphone. Quantify: | Engagement Rate | ROI Do your research and use emerging tech channels cautiously Only spend money if you can calculate eCPI.
  • #19: Rolling Rock Beer announced their plan to advertise on the moon using lasers. They called it Moonvertising. Skydivers played a game of Scrabble while falling down to earth on its 60th Anniversary. Tied a copy of the game and a camera to a weather balloon. Quantify: No Idea is too crazy, unless its offensive Potential Impressions and organic uplift through media coverage makes up for cost. Dont do a pre-launch publicity stunt. Should engage people in a fun way