Protect the customer experience by managing impacts on service levels in realtime. Present a positive and professional image of Global Service Operations Center by building strong relationships with internal and external customers.
Act as the reporting and analysis function for the GSOC by preparing the necessary analysis, generating periodic reports and giving recommendations to assist in the decision-making process as well as detecting/highlighting issues that may have impact on the business causing revenue loss.
Shift Leading: Manage and monitor staff adherence performance, policies and procedures. These include but are not limited to, service level, punctuality and adherence to br...
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