I co-ordinate all elements of the 3 principal customer scope programs, including liaison with AXA UK/External research agencies, implementation and reporting to key internal stakeholders.
I provide insights to the various business units from the scope programs as to what parts of customer experience are performing well or not.
I monitor business performance and media spend and liaise with the campaigns managers as to future marketing activity.
I manage the budget and reconciliation process for the Marketing department by ensuring all media spend is properly accounted for.
I analyse and report on competitor, market and customer segments and trends to identify product and market opportunit...
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