Personal Information
Organization / Workplace
Paris Area, France France
Occupation
CRM and Digital Director
Industry
Apparel / Fashion
Website
http://www.weave.euAbout
Multichannel CRM - many missions aiming at industrializing CRM offers :
• CRM blueprint : functional and IT roadmap design.
• Selfcare : web and mobile customers experience scoring and designing ( agile development based on Axure software) and innovative solutions design (chat, click to call …).
• Multichannel personalization : recommendation engine business rules design and software framework design (Unica, Neolane, Teradata, …).
• Customer service : process optimization and script design.
Consulting / Management
• Management of varied and diverse teams, in terms of their professional profile : developers, designers, SI and functional consultants and client teams.
• P...
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