Multichannel CRM - many missions aiming at industrializing CRM offers :
鈥� CRM blueprint : functional and IT roadmap design.
鈥� Selfcare : web and mobile customers experience scoring and designing ( agile development based on Axure software) and innovative solutions design (chat, click to call 鈥�).
鈥� Multichannel personalization : recommendation engine business rules design and software framework design (Unica, Neolane, Teradata, 鈥�).
鈥� Customer service : process optimization and script design.
Consulting / Management
鈥� Management of varied and diverse teams, in terms of their professional profile : developers, designers, SI and functional consultants and client teams.
鈥� P...
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