Brigitte_Alvarez_Resume
- 1. BRIGITTE ALVAREZ 2864 McMahon Ave Windsor, ON N8T 2J6 brigith@sympatico.ca 519.903.0915 SUMMARY OF QUALIFICATIONS Strong team leadership, analytical and planning skills, combined with the ability to coordinate the efforts of a team to meet organizational goals. Productive and efficient work habits without supervision. Ability to prioritize multiple projects and work effectively under stress of tight timelines. PROFESSIONAL EXPERIENCE Managing and organization. Built a team that effectively meets organizational goals. Leading workflow distribution and floor management to ensure service levels are satisfied Interviewing, teaching and coaching. EMPLOYMENT HISTORY Canadian Insurance Services- Windsor, Ontario April 2010 to Present Team Leader Coach and motivate sales team Coach and motivate the team by providing feedback to direct reports on a daily/weekly/monthly basis establishing clear performance targets and implementing specific action plans. Monitor standard operating procedures to ensure efficiency and productivity levels are maintained. Identify training requirements and implement initiatives necessary to ensure underwriting integrity and process improvement through mentoring, team meetings and individual development coaching sessions. Take appropriate action to achieve departmental goals and comment on trends and recommend solutions to management team. Maintain a professional approach at all times and upgrade personal knowledge and skills on an on-going basis. Implement and monitor the execution of new underwriting policies and procedures in accordance to the guidelines set by insurance companies. Review and analyze reports and take appropriate action to achieve departmental goals and comment on trends and recommend solutions to management team. Assist in the training of new staff. Interviewing new potential candidates.
- 2. CONVERGYS Windsor, Ontario October 2008 to February 2010 Supervisor Serve as Team Leader on behalf of Chrysler Canada handling a team of 12 employees for Rebates/Fleet inquires as well as Incentives Claims Processing for Chrysler Dealership using both languages English and French Ensure that the Team understand all new rules coming every month and help them on how to process a claim properly. Supervised and support the team with knowledge on programs rules, claims and paperwork. Preparing several reports for executives Handled escalated issues in regards with claims or programs rules to Chrysler. Responsible for monitors performance and couching sessions if needed. Interview potential new hires. Ensured quality work and monitored work progress making sure other members of staff present the same positive and helpful image. DIALOGUE MANAGEMENT GROUP Windsor, Ontario 2003 to 2008 Senior Sales Service Representative Serve as Customer Sale Representative on behalf of Chrysler Canada handling calls selling Service Contracts to customers and alleviated delicate situations with professionalism and sensitivity. Serve as a senior team member to train new customer service representative. Gather, analyze, and report daily/weekly/monthly sales and service statistics. Provide customers with timely and accurate information on Service Contracts products and pricing. Answer general questions about warranties on Chrysler vehicles. Process the enrollment and obtain payment information. Serve as an Interpreter for Spanish customers. Provide Chrysler with the enrollment forms that contain card numbers daily. Achieved perfect score on all phone monitors throughout tenure. Received Customer Service Award for outstanding track record of positive customer feedback. Receive Customer Sales Award for increasing sales almost every month. Worked for Canadian Dealership in French and English explaining new rebates or handling their claims
- 3. ANDES EXPRESS Montreal, Quebec 2001 to 2002 Receptionist Filed information. Answer calls and handled customer information in French, English and Spanish. Do money transfers and call Latin countries to verify information. Track information in the computer. Handle receipts and do all banking information. RCN (RADIO CADENA NACIONAL)RADIO Bogota, Colombia 1987 to 1999 Journalist Edit the entire information gather from different sources. Make sure the information is accurate and well sustained. Managed a team of 4 journalist Train new personal. Do radio news live Search information and do interviews. Interpreter information coming from other sources in English EDUCATION AND TRAINING B.A Journalist University La Sabana Bogota, Colombia 1992 Business Computer Applications St Clair College Windsor, Ontario 2006 RIBO License Financial Services Commission of Ontario 2010 Alberta License Alberta Insurance Council 2010 Languages Spanish, English and French