Erasmo SIlva Jr- Resume.
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Erasmo Silva Jr. is a facilities management and operations professional with over 10 years of experience leading teams at Footlocker, Ricoh USA, and Sprint. He has a background in recruitment, training, strategic planning, process improvement, and sales. Erasmo holds a Bachelor's degree in Criminal Justice and a minor in Sociology from Sam Houston State University.
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Vineet Pillai has over 14 years of experience in operations, transition, and presales roles in the ITES industry. He is currently a Senior Manager at Wipro BPO where he manages a team of 400 agents across multiple projects. In his role, he is responsible for operations management, process improvement, client management, and people management. Pillai has experience managing large projects for Fortune 100 clients in various locations like India, Japan, North America, and Europe. He has a track record of improving key metrics like CSAT, DSAT, and resolution scores.CV_Sanjay Kumar Suman_Updated_29 Jan'2016
CV_Sanjay Kumar Suman_Updated_29 Jan'2016Sanjay Suman
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Sanjay Kumar Suman has over 8 years of experience in sales, operations management, customer service, and team leadership. He is seeking a role in sales, service delivery, operations management, or MIS reporting. He has a proven track record of improving customer satisfaction, meeting SLAs, and developing high-performing teams. Suman aims to maximize customer satisfaction and identify process improvements through establishing best practices and monitoring quality standards.Amy Cole Resume 2016
Amy Cole Resume 2016Amy Cole
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Amy Cole has over 10 years of experience as a regional field sales trainer and retail sales manager at T-Mobile USA, where she has trained over 700 frontline sales employees, organized quarterly new hire training workshops, and mentored high-potential associates. She holds a bachelor's degree from Georgia Perimeter College and is currently pursuing a degree from Ashford University online. Cole has received several awards for her sales performance and leadership at T-Mobile.Lynn M Sumrall Resume 2015
Lynn M Sumrall Resume 2015Lynn Sumrall
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The document provides a summary of qualifications and work experience for Lynn M. Sumrall, who has over 30 years of experience in call center management, sales, operations, and customer service. Sumrall has held several leadership roles managing call centers and sales teams, developing strategies to maximize performance and exceed sales goals. Her experience spans industries such as automotive, insurance, telecommunications, and more.Michelle Lints - Resume
Michelle Lints - ResumeMichelle Lints
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Michelle Lints is a strategic executive with over 20 years of experience in customer service leadership roles within the commercial printing and facility supplies industry. She has a proven track record of driving growth, implementing change, and delivering bottom-line results. Her skills include P&L responsibility, business development, performance management, customer interaction, change management, and staff development. She has received the Pinnacle Club Platinum Award six times for optimizing team performance and improving key metrics year over year. Currently, she is seeking a new leadership opportunity where she can create a high-performance environment focused on customer loyalty and service excellence.grace-silney_revised-resume
grace-silney_revised-resumeGrace Silney
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This resume is for Grace Silney, a seasoned retail manager with over 15 years of experience managing retail stores. She has a proven track record of improving sales, profitability, and customer satisfaction through her leadership and operational expertise. Her core strengths include team building, operations management, inventory control, data analysis, cost reduction, customer service, and staff training. She is currently seeking a retail management position where she can utilize her skills in sales, marketing, problem-solving, and relationship management.Grace silney revised-resume
Grace silney revised-resumeGrace Silney
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This resume is for Grace Silney, a seasoned retail manager with over 15 years of experience managing retail stores. She has a proven track record of combining sales, marketing, and business practices to position retailers for long-term growth and profitability. Her key strengths include team building, leadership, operations management, inventory control, customer service, sales, and relationship management. Her professional experience includes roles as an assistant manager at Rite Aid, retail representative at Crossmark, and retail store manager at Rite Aid, where she oversaw daily operations and consistently met sales and budget goals.Meg Pelletier Resume
Meg Pelletier ResumeMegan Pelletier
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Meg Pelletier has over 15 years of experience in sales and customer service. She has held several manager and leadership roles in retail stores and has a proven track record of improving sales, customer satisfaction, and profitability. Pelletier is skilled in sales, account development, team leadership, staff training, and daily operations management. She prides herself on maintaining high ethical standards.Ashish Upman Resume 2016
Ashish Upman Resume 2016Ashish Upman
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Ashish Upman has over 13 years of experience in sales and marketing roles. He is currently an ASM at Idea Cellular managing an EBU and retail team. Previously he has held roles at Tata Teleservices and Reliance Communications, and owned his own business employing over 150 people. He is seeking a managerial role to leverage his experience achieving organizational goals.Current Resume--NL
Current Resume--NLNathan Lease
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This individual has over 13 years of experience in customer service roles, including 8 years of leading a call center team. They are skilled at coaching team members, monitoring metrics, and fostering a collaborative work environment focused on performance. Their experience also includes handling high-priority customer calls, implementing retention strategies, and assisting with classroom training.Douglas Scott Peterson Resume
Douglas Scott Peterson ResumeDouglas Scott Peterson
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The document is a resume for Douglas 'Scott' Peterson that outlines his professional experience in operations management, logistics, sales, and customer service spanning over 15 years. Peterson has a strong background in establishing distribution centers, improving material handling processes, developing training programs, and expanding sales. He is seeking a new position where he can utilize his leadership skills and experience optimizing operations.Resume Chuck Bosma Mgt 1 5
Resume Chuck Bosma Mgt 1 5cebosma
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This document provides a summary of Chuck Bosma's professional experience in sales, operations, and human resources management. It summarizes his proven track record of increasing sales, managing expenses, developing talent, resolving grievances, and building positive work environments. The summary highlights experience leading multi-million dollar operations and training teams across several retail industries.Petri Mason Chapman's Resume
Petri Mason Chapman's ResumePetri Mason Chapman
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Petri Y. Mason Chapman has over 10 years of experience in retail sales, marketing, and finance. She has a proven track record of strategic planning, management, marketing, sales, and client relationship building. Her experience spans industries including financial services, banking, retail, and Fortune 500 companies. She is currently pursuing a Bachelor's degree in Business Management.Erasmo SIlva Jr- Resume.
- 1. ERASMO SILVA JR 3271 Shaver St, Pasadena, TX 77504 Cell: 979.418.0677 erasmo.silva87@yahoo.com PROFESSIONAL PROFILE Solid background in facilities management and day to day operations. Sophisticated in recruitment, development, continuous improvement and leadership. Highly effective communicator with strong presentation and networking skills. Life experienced in problem solving, multitasking and remaining calm under pressure. CORE STRENGTHS Leadership Manager / Motivator / Coach Strategic Planning & Branding Problem Solving Business Development Process Improvement Key Performance Indicators Quality Management Training & Development Microsoft Office PROFESSIONAL EXPERIENCE FOOTLOCKER Houston, Tx Assistant Manager - Nov. 2015 - Present 06/2009 to 02/2012 Lead the Store Team to provide an outstanding in-store customer experience. Drove Sales to maximize Profit goals for a specific store Coached and developed all Team Members to execute Company strategy Efficiently executed Company Standards with recruiting hiring, training, Customer Service, Visual Merchandising and Store Operations: - Oversaw POS transactions, returns, employee discounts, banking and deposits, inventory, time sheets - Scheduled staff using appropriate company systems to best meet the needs of the business. - Processed shipments while maintaining inventory loss at or below Company Standards. - Complied with all legal and EEOC requirements. RICOH USA Houston, Tx. Account Executive 07/2014 to 11/2015 Sold hardware/software solutions to named accounts within assigned territory Cold Called via phone, stop-ins, email, and customer referrals to build robust pipeline for new business Maintained Quarterly Business reviews with customers to qualify further customer needs analysis, upgrading/adding equipment or services and assessing TCO (Total Cost of Ownership) Assessed quotes, proposals, demos and presentations Developed yearly business plan in accordance to company and team standards SPRINT Conroe, Tx Lead Retail Consultant 02/2013 to 07/2014 Developed a total sales solution for any of the customers wireless/mobility needs while personalizing their experience and maximizing their investment while providing exceptional customer service Delivered an outstanding store experience that strengthened the Sprint Brand Met and exceeded key performance and customer satisfaction quotas Identified the right solutions for customer billing, technical or account issue Opened and closed the store; front/back office operations Maintained register counts while overseeing bank deposits RELEVANT ACCOMPLISHMENTS Ricoh Ricoh Wall of Fame - Top performers Selected for luncheon with CEO of Ricoh Americas
- 2. 90% to plan (last 9 months FY 14-15) Sprint Multiple Diamond Award Recipient District Record - Net Activations December 2013, 104 total new activations. EDUCATION Aug. 2011-Dec. 2013 Sam Houston State University - Huntsville, Tx. BS: Criminal Justice Minor: Sociology Jan.2009 - May 2011 University of Houston - Houston, Tx. Basics Entry level Sociology VOLUNTEER EXPERIENCE Omega Delta Phi Fraternity, Inc. - East Texas Regional Director (2015 - Present) - Assistant Regional Director (2014 & 2015) CASA United Way Donor Houston Alumni Association - Omega Delta Phi REFERENCES **Provided upon request**