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information management canon business agility document management marketing customer experience digital process cash flow management business process digital forms document scanning visibility of cash flow information security personalisation ³¦²¹Ã±Ã³²Ô compliance information visibility forms processing paper-free office digital mailroom business operations digital printing operational optimisation improve cash flow hr process transformational outsourcing business automation workflow management efficiency optimised operations trans-promo automated business processes digital storage mobile workers operations and management cost reduction it and operations it strategy supply chain automation publishers printers future of publishing publishing technology paperless processes remote workers multiple locations secure mail travel printing paperless office holiday broadcast technology optimisation cameras rugby byod customer expectations mail delivery digital archiving storage multiple channels customer loyalty productivity up-sell workflow automation productive multi-channel reply forms response forms customer feedback marketing forms direct marketing customer data marketing automation customer forms surveys mps document security managed print services document printing rugby world cup innovations sport innovation process visibility rwc accounts receivable world cup broadcast lens sport technology erp system integration targeted marketing activity legacy print systems attract new customers leverage customer data training process transformation engage cross-selling finance processes improving data management optimisation of transactional processes invoice generation process digitisation finance eu e-invoicing directive cash flow governance mobile working security optimisation of archiving visibility of invoices control in payment process accounts payable multi-channel marketing outsourcing multi-channel maketing purchase-to-pay customer segmentation data capture customer retention cross-sell industrialisation patient information resource usage patient data patient management integration effective integrated care administrative processes risk patient journey patient outcomes integrated health information supply chain agility supply chain visibility cio intelligent supply chain chief information officer delivery note processing intelligent automation improve relationships