Middle Management executive that has extensive exposure in Operations and Customer Service, particularly in a BPO and a Regional Headquarters set up. Highly exposed in a US working environment, having led projects and initiatives that require involvement with banking partners, major suppliers and customer accounts. Earned extensive exposure in developing KPIs and has streamlined business processes to increase employee productivity and efficiency. Highly effective in customer management and vendor negotiations, resulting to better gross margin results. Highly motivated, results-oriented, and can effectively deliver expectations even under extreme pressure.
Core Competencies:
• Vendor con.