- Solid performance in the development of the front office policies and procedures guidebook
- Played key role in the advancement of Resort Trip-advisor rankings from the top 20 to the top 10
- Offer exceptional skill as part of a talented team that obtained the Forbes 4-Star rating 2 years in a row and AAA 4-Diamond award 3 years in a row
- Creation of service recovery training modules for the front desk agents
- Offered exceptional leadership, training, and problem resolution to the front desk and service express staff
Successful Interim Manager during the evening hours and performed night audit duties
- Flawless execution of the VIP and Celebrity requests during performances at the...
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