![Charles Staals
0827461179 email: vibeagra@gmail.com
COMPANY NAME:
Iridium Satellite Cellular
LENGTH OF SERVICE:
September 1998 To June 1999
REASON FOR LEAVING: Company closed Chapter 11
DUTIES & RESPONSIBILITIES:
Telephonic assistance for Billing, Product knowledge, Network related issues
Activation & de-activation of clients services as well as their value add services]
Assisting our International Service Providers with end user queries.
Identifying high users.
Assisting clients traveling overseas to that are overseas.
Dealing with Vodacom & MTN Network Staff.
Collection and distribution of Call Center Statistics
Assisting Head of States throughout the world as well VIP clients
Assisting internal & external clients
Acting Project Manager for Voicemail & Fax & Data.
Run 24 hour call centre
______________________________________________________________________________________](https://image.slidesharecdn.com/c4680056-1a8f-422d-a399-8b5f6f33ab23-141124121333-conversion-gate01/85/Charles-Staals-CV-2014-6-320.jpg)
![CURRICULUM VITAE OF CHARLES STAALS
CAREER HISTORY
Charles Staals
0827461179 email: vibeagra@gmail.com
PREVIOUS POSITION:
Customer Services Telephonic Consultant
COMPANY NAME:
Vodac Cellular Services
LENGTH OF SERVICE:
1997 To September 1998
REASON FOR LEAVING: Head hunted by Iridium Africa
DUTIES & RESPONSIBILITIES:
Telephonic assistance for Billing, Product knowledge, Network related issues
Activation & de-activation of clients services as well as their value add services]
Assisting clients traveling overseas to that are overseas.
Dealing with Vodacom Network Staff.
Collection and distribution of Call Center Statistics
Assist internal & external clients
Corresponding, verbally via written communication, E - mail or fax with prompt
feedback.
Sales and customer retentions and assisting other business units.
Executive client helpline(V.I.P.)
Training fellow & new staff on systems & products
VODACOM Top Performer of the Year Award
An incentive to Disney World, Orlando, USA
______________________________________________________________________________________
PREVIOUS POSITION:
Customer Services Telephonic Consultant
COMPANY NAME:
Teljoy Cellular Services
LENGTH OF SERVICE:
September 1995 To September 1997
REASON FOR LEAVING: Vodacom Service Providers Merged /
Head Hunted By Vodac Management
DUTIES & RESPONSIBILITIES:
Telephonic assist for Billing, Product knowledge, Network related issues
Activation & de-activation of clients services as well as their value add services]
Assisting clients traveling overseas to that are overseas.
Dealing with Vodacom Network Staff.
Collection and distribution of Call Center Statistics
Assist internal & external clients
______________________________________________________________________________________](https://image.slidesharecdn.com/c4680056-1a8f-422d-a399-8b5f6f33ab23-141124121333-conversion-gate01/85/Charles-Staals-CV-2014-7-320.jpg)
Charles Staals CV 2014
- 1. PERSONAL DETAILS NAME: Charles Staals NATIONALITY: South African Charles Staals 0827461179 email: vibeagra@gmail.com RESIDES: ID : 3773 Freedom Charter Street Xt 8, Alexandra Township. 700622- PACKAGES: MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Lotus Notes, Various In House Systems TOTAL YEARS WORKING EXPERIENCE: 24 Years MOST RECENT ENVIRONMENT: Training / Product / Marketing Specialist Telecommunications / Brand Building / Motivator SALARY EXPECTATIONS: Negotiable depending on package and position AVAILABILITY Immediate Contact Info : 082.746.1179 / 0845446333 vibeagra@gmail.com
- 2. CURRICULUM VITAE OF CHARLES STAALS EDUCATIONAL HISTORY Charles Staals 0827461179 email: vibeagra@gmail.com EDUCATION: Hillview High School (Durban) DATES ATTENDED: 1983 - SUBJECTS: English, Afrikaans, History, Biology, Mathematics, Geography Year Completed School : Hillview Senior Sec 1989 FURTHER EDUCATION: Solid Gold FM / New Wave FM DATES ATTENDED: June 1996 To December 1996 LEVEL ACHIEVED: Completed Radio Broadcasting Course Application experience: Microsoft Windows 3.11, 95, NT, 98; Millennium Edition, Microsoft Office 97 00, Novell Word Perfect, Lotus Notes, Microsoft Exchange and Outlook, Microsoft Internet Explorer, Internet Netscape Navigator, FTP Eppix and BATS, CABBS 2000 (Customer and Billing System), Chameleon (Invoicing system), iCAP, ITC, BSCS Accreditations and awards: VODAC Induction Course, VODAC PC orientation, VODAC Customer Service Training, VODAC Customer Service Excellence Award, VODACOM Network Training Certification VODACOM Top Performer of The Year Award An incentive to Disney World, Orlando, USA IRIDIUM Certified Call Centre Agent, Project Manager on the Voice Platform, Certified Product Specialist, Certified Iridium Training Specialist Big Brother Africa Commissioned by the United Nations to help uplift and motivate the Big Brother Africa contestants 16th October 2008. See more on www.myspace.com/Score10
- 3. CURRICULUM VITAE OF CHARLES STAALS CAREER HISTORY Charles Staals 0827461179 email: vibeagra@gmail.com CURRENT POSITION: COMPANY NAME: Child Welfare South Africa LENGTH OF SERVICE: Sept 2009 June .2013 PROGRAMME Income Development & Px2x365, Aflos DUTIES & RESPONSIBILITIES: Assisting the Director General Mr. Ashley Theron Identifying private and corporate funders and maintaining those relationships. Representing Child Welfare South Africa in the Western Cape with a group of Missionary workers Brasilians before the run up of our World Cup 2010. I moved back to Durban in November 2010 and stayed there for a year. Working partime. However I utilized this period to take a break from work and pursue a projects I was personally heading up. ______________________________________________________________________________________ CURRICULUM VITAE OF CHARLES STAALS CAREER HISTORY CURRENT POSITION: Product Training / Sales / High End Customer Care COMPANY NAME: Bensizwe Communications Consultants / LENGTH OF SERVICE: March 2007 to March 2009 PROGRAMME 2Can WIFI wifi cellular DUTIES & RESPONSIBILITIES: Sales , Product training, soft skills. Motivate and assist internal and external clients. Liaise with dealers, potential clients and government depts.
- 4. CURRICULUM VITAE OF CHARLES STAALS CAREER HISTORY Charles Staals 0827461179 email: vibeagra@gmail.com CURRENT POSITION: High End Call Centre Consultant COMPANY NAME: Call Centre Nucleus / SSG Programme LENGTH OF SERVICE: MAY 2002 To 2005 PROGRAMME Southern Sun Group DUTIES & RESPONSIBILITIES: Reservations and client queries for all Southern Sun hotels in South Africa & Mozambique Groups, E-mails, Web bookings, Frequent Guest and Voice Tours Dept (Voice & e-mail bookings) dealing with Tour operators, Travel agents only (10 pax and more)- South Africa, UK & USA E-mails Worldwide e-mail bookings, queries and complaints & outbound calls Web bookings -make reservations for web bookings only Inbound calls (Voice) for guests reservations, travel agents & Southern Sun staff Frequent Guest (Voice) assisting Frequent Guest members with redemptions, Queries and complaints, Southern Sun staff as well ______________________________________________________________________________________
- 5. ______________________________________________________________________________________ Charles Staals 0827461179 email: vibeagra@gmail.com PREVIOUS POSITION: Training Specialist COMPANY NAME: IDCS / Vadacom Academy (Western & Eastern Cape) LENGTH OF SERVICE: July 2000 to February 2002 REASON FOR LEAVING: Relocated to JHB from Cape Town DUTIES & RESPONSIBILITIES: Responsible for training in various areas. Certified Vodacom GSM Training Specialist Setting up of Courses & Manuals for all Vodacom SPs & Dealers Train most senior management to junior staff. Of any SP or Dealer. Liaise with senior management on additional value added services introduced Train P1 (Introduction to Vodacom/ Cel lular) , P2 , Vodacom Train on selling skills & products and value added services Train the Trainer (Impact Consultants/ Learning Resources) Working with Network staff Reporting on daily activities in the industry CURRICULUM VITAE OF CHARLES STAALS CAREER HISTORY DUTIES & RESPONSIBILITIES: (cont.) Ensuring all Vodacoms Dealers & Service Providers are knowledgeable on value added services, Network functions & products as well as on selling skills Mystery shopper to identify training needs. Be able to Train as well as access the training ensuring the learner maintains 80% of training knowledge at the end of course by means of an assessment. Solely responsible for the entire Western & Eastern Cape Regions Training requirements Being able to train from as little as 3 to 250 staff at any given time. Being available for all Dealers, SPs & Vodacom staff should they require assistance or further info after training ______________________________________________________________________________________ PREVIOUS POSITION: International Customer Services Telephonic & Training Consultant
- 6. Charles Staals 0827461179 email: vibeagra@gmail.com COMPANY NAME: Iridium Satellite Cellular LENGTH OF SERVICE: September 1998 To June 1999 REASON FOR LEAVING: Company closed Chapter 11 DUTIES & RESPONSIBILITIES: Telephonic assistance for Billing, Product knowledge, Network related issues Activation & de-activation of clients services as well as their value add services] Assisting our International Service Providers with end user queries. Identifying high users. Assisting clients traveling overseas to that are overseas. Dealing with Vodacom & MTN Network Staff. Collection and distribution of Call Center Statistics Assisting Head of States throughout the world as well VIP clients Assisting internal & external clients Acting Project Manager for Voicemail & Fax & Data. Run 24 hour call centre ______________________________________________________________________________________
- 7. CURRICULUM VITAE OF CHARLES STAALS CAREER HISTORY Charles Staals 0827461179 email: vibeagra@gmail.com PREVIOUS POSITION: Customer Services Telephonic Consultant COMPANY NAME: Vodac Cellular Services LENGTH OF SERVICE: 1997 To September 1998 REASON FOR LEAVING: Head hunted by Iridium Africa DUTIES & RESPONSIBILITIES: Telephonic assistance for Billing, Product knowledge, Network related issues Activation & de-activation of clients services as well as their value add services] Assisting clients traveling overseas to that are overseas. Dealing with Vodacom Network Staff. Collection and distribution of Call Center Statistics Assist internal & external clients Corresponding, verbally via written communication, E - mail or fax with prompt feedback. Sales and customer retentions and assisting other business units. Executive client helpline(V.I.P.) Training fellow & new staff on systems & products VODACOM Top Performer of the Year Award An incentive to Disney World, Orlando, USA ______________________________________________________________________________________ PREVIOUS POSITION: Customer Services Telephonic Consultant COMPANY NAME: Teljoy Cellular Services LENGTH OF SERVICE: September 1995 To September 1997 REASON FOR LEAVING: Vodacom Service Providers Merged / Head Hunted By Vodac Management DUTIES & RESPONSIBILITIES: Telephonic assist for Billing, Product knowledge, Network related issues Activation & de-activation of clients services as well as their value add services] Assisting clients traveling overseas to that are overseas. Dealing with Vodacom Network Staff. Collection and distribution of Call Center Statistics Assist internal & external clients ______________________________________________________________________________________
- 8. CURRICULUM VITAE OF CHARLES STAALS CAREER HISTORY Charles Staals 0827461179 email: vibeagra@gmail.com PREVIOUS POSITION: Sales & Customer Service (Computer Stationery & Equipment) COMPANY NAME: www.BusinessImages.co.za LENGTH OF SERVICE: August 1993 To September 1995 REASON FOR LEAVING: Small environment with a lot of challenges but financially insecure. DUTIES & RESPONSIBILITIES: Cold Canvassing, creating a database & serving external clients Meeting of monthly individual targets ______________________________________________________________________________________ PREVIOUS POSITION: Customer Services Telephonic Consultant COMPANY NAME: Yellow Pages (Maister Directories) LENGTH OF SERVICE: July 1990 To August 1993 REASON FOR LEAVING: Head Hunted by a client and was offered a better remuneration DUTIES & RESPONSIBILITIES: General Enquirys, mainly serving external clients Collection and distribution of Call Center Statistics Distribution of all incorrect info on the data base to data capturing dept MY SKILLS 揃 Excellent communication, interpersonal skills and marketing skills 揃 Able to work under pressure and manage multiple projects simultaneously 揃 Excellent problem analysis and resolution 揃 Strong negotiation and analytical skills 揃 Excellent presentation skills 揃 Project management and co-ordination abilities 揃 Persuasive and tenacious 揃 Confident and resilient 揃 Attention to detail 揃 Pro-active and strategic thinking 揃 Possess a degree of creativity 揃 Decisive and good judgment
- 9. Charles Staals 0827461179 email: vibeagra@gmail.com PREVIOUS POSITION: Marketing / Advertising COMPANY NAME: Proudly Coloured / Score10 / Durban Knights LENGTH OF SERVICE: 2008 till current I am also the Brain-ou behind Proudly Coloured, Score10 and Durban Knights.