Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Customer Insights and Text Analytics Leader
Industry
Energy / Oil
About
Leading the strategic direction and execution of multi-channel customer and stakeholder listening to better understand where GE delivers value today and what new technology would be useful in the future.
- combined sources of VOC to develop holistic view of customer and key stakeholder perspectives
- used text analytics to show key themes and sentiment of conversation
- informed messaging for campaigns, positioning and digital content
Contact Details
Users being followed by Cheryl Cargill