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Chitra Kumar Resume
- 1. To channel my professional experience towards achievement of vision and values of the company, while allowing myself to grow professionally and personally More than 17 years of experience in the IT industry (project management, execution, analysis, design and development of applications using Visual Basic 6.0, SQL Server 2000, ASP, Oracle 8 and Object Oriented Technologies like Microsoft.Net using ASP.Net, VB.Net, C#). Worked offsite on a number of diversified medium and large scale software development projects in various capacities like Project Manager, Project Leader, Module Leader, Team Leader, and Programmer Analyst Experience in the Internet Payment Gateway, Telecom and finance (banking and insurance) domains Experience in product and service based companies managing multiple modules / project streams Well versed in managing projects using Agile methodology – with scrum master and Agile Program Manager experience Well versed in tools like MS Project and Rally Certified Project Management Professional (PMP) Holding valid B1 Visa Have experience managing large scale and long running projects – both development and maintenance Professionally qualified to work on the management teams of the hospitality industry Client – PayPal India (Aug 2013 – Feb 2015) I managed projects for the program Voice of Customer – to be more precise, the work done from the Chennai facility for this program. Key Responsibilities: • Guiding the teams towards Agile transformation. • Facilitation of cross functional requirements for teams • Ensure scrum ceremonies are conducted in a timely manner • Interact with the Product Owner on scope and delivery timelines • Provide reports to upper management at regular intervals CHITRA KUMAROBJECTIVE PROFESSIONAL SUMMARY EMPLOYMENT HISTORY NESS TECHNOLOGIES
- 2. CHITRA KUMAR • Participate in Leadership Checkins on a regular basis • Conduct Scrum of Scrums (when required) • Played role of Scrum Master for one team Technical Project Manager I manage projects for Unified Notifications Platform, prior to which I worked on the Consumer Experience 2 program. Key Responsibilities: • Defining project schedules and resource requirements based on planning, deliverables, schedules, and tasks. • Facilitation, coordination and project management of cross functional team tasks and activities. • Interpretation of validated scope and translation to resource requirements and activities. • Facilitating scope validation meetings. • Working with functional managers to book required resources to project teams. • Working with cross-functional teams including qa, engineering, user experience and the like to ensure project task accuracy and drive resolution of issues and constraints. Evolving project management processes and tools to increase efficiencies of project management as a whole. • Communicating planning and schedule status, issues and risks in a timely manner. Identifying and resolving problems, planning issues, and project changes. Escalation of unresolved issues requiring senior management attention. • Leading project teams and projects to overall success. Projects are executed under the Agile methodology. My roles include both Scrum Master and Project Manager. Scrum Master: Conduct scrum meetings like release planning, backlog grooming, pre- planning, planning, daily stand-ups, sprint level demos and retrospection as part of my duties as a Scrum Master PAYPAL INDIA (VIA BUXTON CONSULTING) SEPT 2011- DEC 2012
- 3. CHITRA KUMAR ACCOUNT – COMMONWEALTH BANK OF AUSTRALIA. (Aug 2009 - Aug 2011) (Delivery Project Manager) Description CBA is leading bank in Australia and has multiple business units. CommInsure, which is the Insurance segment of CBA, is the customer for the CoreWealth Management Segment. The bank provides General and Life Insurance to Australian customers and has multiple applications to handle these. The offshore team provides support for over 40 applications in different technologies. The project operates on 80-20 model with more of offshore operations. The project is into steady-state since Aug’08 and IBM is leveraging its capabilities to take up more value-added tasks fitting in the SDLC. Responsibility – Delivery Project Manager Provide financial metrics to customer Work closely with the client to bring more business opportunities to IBM Recommend best practices to client in order to enhance the efficiency of operations Focal point between client and IBM Manage SLAs As Delivery Project manager, my role included ensuring quality and timely deliveries (fitting within the contractual terms and conditions) and also conforming to IBM's and customer's quality requirements. • Prepare periodic status reports • Analyze and introduce process improvements • Identify non-value added tasks and help the team in automating all / some of them • Improve team productivity in line with the client’s plans • Ensure End-To-End deliverables meet the required quality levels • Manage and resolve delivery issues • Ensure all required financials and quality objectives are achieved as per target • Ensure submission of organization metrics on time • Manage utilization of team IBM INDIA PROJECT MANAGER MAY 2008-AUG 2011
- 4. CHITRA KUMAR SWATHI SOFT SOLUTIONS AUG 2004-APR 2008 PREVIOUS EMPLOYERS EDUCATIONAL QUALIFICATIONS CHITRA KUMAR ACCOUNT – AT&T – Project Manager with delivery responsibilities (May 2008 - Jul 2009) My job involved interfacing with the US IBM PM community and with other AT&T PMs. On the development side, I interface with the development teams' Application PMs. The following is a broad enumeration of my responsibilities: • Produce project level documents. • Interact with the Test Manager • Plan and facilitate project status meetings • Track and provide status on project deliverables to AT&T • Track cost by working on estimates to actuals • Track and facilitate resolution of issues and risks • Facilitate change control process • Schedule and perform SQ Gate Criteria Checks and SQ Gate certifications • Track Project Dependencies and develop DMA if applicable • Ensure CMM level processes are followed I headed the Microsoft Technologies division of the company SemanticSpace Technologies, Hyderabad October 2003 - April 2004 SRA Systems Limited, Chennai Nov 1997 - July 2001 Certified PMP Master of Science (Information Technology) from Bharathidasan University, Trichy (2001-2003) (correspondence) One year Post Graduate Diploma in Computer Science from BDPS, Secunderabad. (1993) Bachelor of Commerce from Madurai Kamaraj University, Madurai. (1984 – 1987) (correspondence) Diploma in Hotel Management and Catering Technology, IHMCTAN, Chennai (1981- 1984) (three years full time course) Undergone training in dotNet technologies from Software Solutions Integrated (SSI) Limited, Chennai.
- 5. s TRAINING In-company: Rational RequisitePro Rational Portfolio Management MS Project Risk Management tool (GS Risk) Project management tools internal to IBM / client Clarity Rally Skill enhancement: PM10G PM11G International Data Management (1986 – 1988) The Taj Group of Hotels (The Taj Coromandel Hotel, Chennai) (1984-1986) Reading, tailoring, badminton, cooking, old Hindi music! Nationality : Indian Marital status : Married Date of birth : 18 April 1963 Current address : 12/2, Vasavi Flats, Sarojini Street, T. Nagar Chennai 600017. Phone number : +9198418 22420 Email id ckumar2918@yahoo.com EXPERIENCE OUTSIDE THE IT FIELD PASSIONS PERSONAL DETAILS CHITRA KUMAR
- 6. s TRAINING In-company: Rational RequisitePro Rational Portfolio Management MS Project Risk Management tool (GS Risk) Project management tools internal to IBM / client Clarity Rally Skill enhancement: PM10G PM11G International Data Management (1986 – 1988) The Taj Group of Hotels (The Taj Coromandel Hotel, Chennai) (1984-1986) Reading, tailoring, badminton, cooking, old Hindi music! Nationality : Indian Marital status : Married Date of birth : 18 April 1963 Current address : 12/2, Vasavi Flats, Sarojini Street, T. Nagar Chennai 600017. Phone number : +9198418 22420 Email id ckumar2918@yahoo.com EXPERIENCE OUTSIDE THE IT FIELD PASSIONS PERSONAL DETAILS CHITRA KUMAR