24 years business experience and over 17 years Learning & Development experience.
The park in which most businesses play has changed significantly. I am looking to help people in businesses who want to get measurable improvement in the performance of their people and business by improving their capabilities in sales, customer relationship management, and performance management.
Specialties:
Developing Coaching Skills in Managers
Setting standards for Customer Care to differentiate your business in a challenging environment.
Customer Focussed Selling Skills - on the telephone or face-to-face.
Developing effective sales processes.
Change Management - Supporting Management and Staff thro...
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