Cristina_B_Grundorf Resume
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Cristina Grundorf is seeking a career opportunity where she can utilize her 10 years of customer service experience and bilingual communication skills. She has a medical degree from Universidad Nuestra Senora de La Paz in Bolivia and has owned or co-owned several small businesses in Florida providing administrative support, food service, martial arts instruction, and gym facilities. Her most recent roles include administrative assistant and she is currently pursuing a business administration degree.
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Jennifer Lane is seeking a leadership position utilizing her skills in customer service, communication, multi-tasking, and project management gained over 9 years as a successful Team Lead and 17 months working with payers and providers to ensure claim payment. She has a history of producing accurate reports meeting guidelines and building effective teams. Her experience includes enrolling medical groups and providers with payers, overseeing a team of enrollment agents, and providing impeccable customer service to patients, doctors, and insurers.Cristina_B_Grundorf Resume
- 1. CRISTINA GRUNDORF 3107 Kim Ln Knoxville TN 37917 Cell Phone-(352) 672-4433 Email dracrisaya@gmail.com CAREER OBJECTIVES: Strongly motivated individual. Bringing strong bilingual communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment. Polished, professional customer account rep offering:  10 years of experience providing customer support in customer service environments  An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.  Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. EDUCATION AND TRAINING: MEDICAL DEGREE M.D., Universidad Nuestra Senora de La Paz. La Paz- Bolivia. Graduate 1/2000 A.S., BUSINESS AND MANAGEMENT, City College, Gainesville, Fl., Graduate 12/2015 GPA 3.88 B.S., BUSINESS ADMINISTRATION, University of Phoenix, Attending, 55% complete, GPA 3.84 EXPERIENCE: City College Administrative Assistant Gainesville, FL (02/2014-12/2014).  Organized files, operated fax, copier and printer.  Greeted and directed students as they enter office and via phone  Assist with all other office administrative duties
- 2. ï‚· Created and modified documents using Microsoft Office. Co-Owner Burgers4u Gainesville Fl (02/2013-7/2013). ï‚· Managed all aspects of food service operations (profit and loss responsibility). ï‚· Hire, train, motivate, supervise, evaluate, schedule and terminate employees. ï‚· Oversaw inventory control, ordering, food sanitation and quality control of food products. ï‚· Maintained excellent customer service by stressing "the customer comes first" in all weekly employee meetings. ï‚· Developed new menu and marketing program ï‚· Ensured that all OSHA and DHEC regulations were complied with (passed all county and state-mandated inspections). Co-Owner Dragon Master Martial Arts Gainesville, FL (03/2007-12/2008). ï‚· Collect customer data and maintained files and reports ï‚· Entered customer data and financial information ï‚· Check assistance to the students. ï‚· Trained and supervised personnel. ï‚· Provided team leadership. Co Owner Climax Gym Fort Myer FL (03/2004-11/2004). ï‚· Greet customers and ascertain what each customer need ï‚· Answer questions regarding the store and its merchandise. ï‚· Maintain records related to sales. Medical Doctor Clinica Urme. La Paz- Bolivia (01/2000-02/2002). ï‚· Demonstrated proficiency in taking patient medical histories, and vital signs, procedures and ancillary tests. ï‚· Consulted with medical specialists as necessary. ï‚· Required to exhibit sympathy in medically sensitive circumstances with family and patients. ï‚· Kept up to date with the latest treatments, medicines and medical developments. ï‚· Provided care to patients on hospital wards, outpatient clinics and also assisted in surgery. ï‚· Assisted in the operating theaters in surgical operations. ï‚· Highly successful in the continually stressful medical environment to produce best result.
- 3. SPECIAL SKILLS: ï‚· Bilingual English and Spanish. ï‚· Team Leader. ï‚· Responsible, calm in stressful situations. ï‚· Demonstrated multi-cultural academic excellence.