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Resume-April 2015[1]
- 1. Laura J. Alcoser 4325 Ocean Drive Corpus Christi, Texas 78412 Cell: 361-737-5080 E-mail: l_alcoser81@yahoo.com Career Objective: To acquire a professional position that utilizes my educational training, varied work experience, and unique skill set. Work History: Present United States Postal Service City Carrier Assistant 2 Distributed mail and packages on foot or by vehicle to residential neighborhoods and businesses, loaded and unloaded LOV truck or van, sorted, cased mail and packages, maintained professional and effective public relations with customers, followed regulations and postal laws, scanned packages upon delivery, returned collected mail , receipts for registered mail, gas receipts, arrow keys and postage money collected to station, reported incidents and conditions, learned geography of new routes, worked flexible schedule as needed. 2014 Healthcare Support Staffing Program Coordinator Case Manager for Superior Health Plan for OB members, discharged members, faxed authorization letters, attached clinicals and birth events, called facilities for discharge dates, assigned CPT codes for billing purposes, attended weekly meetings, increased revenue and exceeded productivity standards to meet organizational goals. 2014 Thomas Spann Clinic Intern Shadowed Coder to prepare for CCA test, observed Poster and posting of payments from insurance and patients, reimbursement/collections from insurance, resubmitted corrected claims and shadowed Business Office Manager on daily reports and how to set rates for services provided. 2014 Gentiva/Odyssey Hospice Intern Assisted Business Office Manager with contracts, payroll, insurance and license verification of healthcare facilities and vendors, filed employee documents, attended weekly meetings, prepared nurse notes and answered phones. 2013-2014 Christus Spohn Shoreline Intern Assisted Medical Records Coordinator in developing a policy for CPOM. Participated in go-live meetings pertaining to new McKesson HPF/Meditech systems, prepped, quality reviewed and scanned patient folders, shadowed Coders and Chief Privacy Officer - 2012-2013 Maxim Healthcare Services Healthcare Recruiter Managed over 30 clients, processed payroll, recruited and orientated applicants, scheduled nurses and staffed call offs, business development for home healthcare, customer service visits, answered telephones, troubleshoot office equipment, on call 24 hrs for medical emergencies.
- 2. 2011-2012 Spherion Case Manager/Job Facilitator/Goodwill Industries Data entry, intakes for Work 2000 program, conducted job training for job readiness program, educated clients on available community resources, home visits, referred clients to agencies to help obtain proper documents, issued clothing vouchers and bus tokens. 2011-2012 Ross Dress for Less Night Area Supervisor Supervised 12 employees, opened store, set alarm, printed out paperwork from office, coordinated employees to unload truck within one hour and ship merchandise onto floor, reported and disposed of damaged goods, walked floor to check proper display of merchandise, replaced call offs, hire, counsel, and terminate employees. 2011-2012 Wal-Mart Department Manager Managed and organized cosmetic/health and beauty department. Supervised four associates, provided customer service, set up modules, stocked shelves, binned products for inventory, changed labels, prices changes, practiced time management while helping other departments. 2010 -2011 Infinite Rejuvenation Med Spa Intern Managed and organized office operations and procedures. Performed administrative functions (filing and organizing files for daily operations); Assisted and shadowed Chiropractor’s Assistant on a daily basis; placed patients on stimulus machines and adjusted frequency as needed. 2009 – 2010 Madison Center Case Manager / Mental Health Tech Transported clients on a daily basis, obtained proper documentation as well as record keeping pertaining to supervised visits; educate clients on available community resources; scheduled appointments and maintained daily office procedures, attend court hearings, worked with CASA staff, instructed classroom of 12 children, promoted positive behavior and restrained patients when necessary. 2008 – 2009 Burlington Coat Factory Cashier Handled money, customer service, displayed merchandise, cleaned work area, stocked work supplies, bagged merchandise, marketed special promotions, handled returns, worked in men’s department, measured customers for suits and helped other departments close. 2008-2009 Driscoll Children’s Hospital Quality Risk Management Intern Interned with OSHA department to ensure JCAHO standards were met on a daily basis; attended and participated in Quality Improvement Meetings; assisted case managers with developing hospital policies and procedures for Registered Sex Offenders. 2006 – 2007 American Bank Center Security Officer – Event Staff
- 3. Logged trucks and staff in and out of parking garage and lifted security gate, monitored security cameras; maintained crowd control for events; secured and patrolled buildings and parking lots pertaining to policy. 2004-2005 Spherion Assembly Worker/DANA Corporation/CTDI Picked auto parts off shelves, packed and loaded them onto conveyer belt, labeled boxes, scrapped defected computer parts, scanned computer switchboards into computer system, data entry of serial numbers, inventory, answered phones, cleaned work area. 2000-2003 Del Mar College/Division of Business Office/ESOL/Physical Facilities Work Study/Student Worker Answered phones, faxed, printed copies, scheduled classrooms for each semester, data entry, delivered mail, filed documents, arranged display case with newsletters and ongoing events, coordinated meetings and luncheons for over 200 people, assisted students and faculty, scheduled appointments for dean, tutored students in grammar, issued out equipment, checked student IDs. Education: University of Phoenix Major: Master’s Degree in Health Administration/Informatics Graduation Date: July 2011 Texas A&M University Major: Bachelor’s Degree Health Sciences Graduation Date: May 2009 Del Mar College Major: Associate’s Degree in HITT Graduation Date: December 2014 Del Mar College Major: Associate’s Degree in Liberal Arts Graduation Date: June 2009 Related Coursework: Marketing for Health Care, Financial Management, Health Law and Ethics, Health Information Systems, Health Care Economics, Measuring Performance Standards, Concepts of Health Care Informatics, Systems Life Cycle, Data Management Design, ICD-9, ICD-10, Medical Terminology, Anatomy I and II, Microbiology, Biology, Health Statistics, minored in Psychology, Supervisory & Management. Skills: Strong Communication Skills Contract Auditing Excel in Time Management Client Assessment and Analysis Proficiency in Health Care Management Conflict Resolution Data Management Process Implementation Microsoft Office Team Leadership References: Available Upon Request