Personal Information
Organization / Workplace
Singapore Singapore
Occupation
Global Service Delivery Manager
Industry
Telecom / Mobile
About
Significant Achievements
• Promoted as Global Service Manager in October 2012.
• Won the Star of the Month award in August 2012. Demonstrated Value – We deliver.
• Improved Customer Satisfaction Survey index from 8.0 to 9.0 out of 10.0.
• Pioneered the new online customer portal and gained better customer experience.
• Identified work process gaps in Move/Add/Change/Decommissioned (MACD) and Project handover to Assure processes, removed non-value added activities and drove higher work efficiency.
Roles and Responsibilities
• Responsible for delivering the value and ensuring the stringent Service Level Agreement (SLA) is consistently met for a prestige bank account’s gl...