Significant Achievements
鈥� Promoted as Global Service Manager in October 2012.
鈥� Won the Star of the Month award in August 2012. Demonstrated Value 鈥� We deliver.
鈥� Improved Customer Satisfaction Survey index from 8.0 to 9.0 out of 10.0.
鈥� Pioneered the new online customer portal and gained better customer experience.
鈥� Identified work process gaps in Move/Add/Change/Decommissioned (MACD) and Project handover to Assure processes, removed non-value added activities and drove higher work efficiency.
Roles and Responsibilities
鈥� Responsible for delivering the value and ensuring the stringent Service Level Agreement (SLA) is consistently met for a prestige bank account鈥檚 gl...
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