Follow me on twitter @damianjjk
Passionate about customer service and improving how organisations deliver it using self-service including IVR and mobile apps.
Delivering solutions to organisations of all sizes throughout UK, Ireland, Central Europe, Middle East and Africa.
Former Director of Consulting with 15+ years in strategic IT and business process re-design. Track record in programme management of 'breakthrough' projects in CRM, co-sourcing/outsourcing, business optimisation. Successful business and practice development.
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