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Organization / Workplace
Franklin, MA United States
Industry
Technology / Software / Internet
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About
Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands, including Hyatt, Humana, and Best Western from its corporate headquarters near Boston. It has other facilities in Indiana and Texas.
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ivr
customer service
human-computer interaction
research
customer satisfaction
customer care
interactive voice response
market research
conversational
commerce
hyatt
white paper
research and analysis
automation
nyu
sales
customer experience
call centre
customer
customer management
revenue
contact center
technology
new office
headquarters
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