Personal Information
Organization / Workplace
São Paulo Area, Brazil Brazil
Occupation
Head of Information and Communication Technology (ICT)
Website
http://www.sonaesierra.comAbout
- 15+ years of experience in Information and Communication Technology;
- Companies in Brazil, Latin America, North America and Europe;
- Industries: Telecom, Retail, Logistics for Telecom, Real Estate , Utilities, Health Care;
- ICT Governance and Project Management;
- Outsourcing management ( local and international providers);
- Management IT Budget (CAPEX and OPEX).
Specialties:
• Computer and Digital Systems;
• Business Process Management;
• Customer Relationship Management;
• Customer Experience Management;
• Business Process Framework for Telecommunications (eTOM);
• IT Service Management (ITIL V3 and COBIT).
• SAP ERP (MM/WM/Enhancements/Solution Manager)
Contact Details
Presentations(3)Ìý
