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São Paulo Area, Brazil Brazil

Head of Information and Communication Technology (ICT)

- 15+ years of experience in Information and Communication Technology; - Companies in Brazil, Latin America, North America and Europe; - Industries: Telecom, Retail, Logistics for Telecom, Real Estate , Utilities, Health Care; - ICT Governance and Project Management; - Outsourcing management ( local and international providers); - Management IT Budget (CAPEX and OPEX). Specialties: • Computer and Digital Systems; • Business Process Management; • Customer Relationship Management; • Customer Experience Management; • Business Process Framework for Telecommunications (eTOM); • IT Service Management (ITIL V3 and COBIT). • SAP ERP (MM/WM/Enhancements/Solution Manager)