Personal Information
Organization / Workplace
Milan, Italy Italy
Occupation
Support Escalation Engineer
Industry
Technology / Software / Internet
Website
About
= Career Summary =
In 2006 I joined Microsoft as Subsidiary Program Manager in Windows International Team to perform functional and linguistic tests. In the role, I developed scripts for application compatibility tests and interacted with Italian Independent Software Vendor’s (ISV) to obtain best customer experience. I managed the beta-testers’ community via Microsoft Connect and handled bugs with the Product Team.
Then in 2007, I moved to the Senior Support Engineer role in Microsoft Customer Services and Support (CSS), where I improved my experience in troubleshooting and processes, as well as, technical trainer, delivering classes and workshops to both internal Microsoft peers a...
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