Danny Joseph-May 2016
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This document contains a resume for Danny Joseph E. It outlines his educational qualifications including a Bachelor of Commerce degree from 2015 and pre-university and secondary school certificates. It lists his skills such as communication, planning, customer orientation, and proficiency in Microsoft Office and several languages. It details his work experience as a customer service executive and associate for Intelnet and Aditya Birla Minacs respectively, handling customer inquiries for clients like SBI Bank and Apple iTunes. It provides his personal details and is seeking new employment opportunities to utilize and grow his skills.
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Nelcy Selvaraj is seeking a challenging and rewarding position that allows her to utilize her existing skills. She has over 5 years of experience in customer service and support roles. Currently, she is an Assistant Manager of Client Servicing and Customer Support at Kwench Pvt Ltd, where her responsibilities include ensuring paperwork is completed accurately, updating customer databases, and handling complex inquiries. She holds a B.Com degree from Mumbai University and has strong communication, typing, and computer skills.Danny Joseph-May 2016
- 1. Danny Joseph E Behind Erfan & Bagedo Hospital, Al Faisaliyah, Jeddah, KSA Mob: KSA: 0598-767-669; INDIA: +91-886-737-2932 E-mail: dannyjos777@yahoo.com Career objective: Seeking an employment where I can utilize my skills, learn new skills, grow along with the organization and be able to contribute towards its success efficiently as well as become an asset of the organization. Academic qualification: Bachelor of Commerce (B.com) 2015 Pre University 2012 SSLC 2010 Skills & strengths: Excellent communication skills both written and verbal Good planner with organizational skills Customer oriented with strong motivational and leadership skills Ability to produce best result in pressure situation and can work efficiently as an individual contributor or in a team Positive attitude towards every aspect and open minded Socializing, networking, creative, quick learner, multi-tasking Proficient in Microsoft Word and Power point presentation Passionate Gamer-PC Games Proficient in English, Kannada, Malayalam, Tamil & Hindi Extra-curricular activities: Fest coordinator of college for Cintron - 2012 1st in Volleyball match- 2011 & 2012 Participated in various Sports Events in College Participated in Cultural Activities in College Reading novels, Newspaper Interacting with people Hobbies and interests: Internet surfing Travelling Social service Playing games Listening music & watching movies Gardening Work experience: Intelnet Apr 2015 to May 2016 Customer Service Executive (Client: SBI- State Bank of India) Understand the products and service offered by SBI; Help the customers understand the benefits and other significant qualities of the suitable schemes. Foresee every opportunity to convert the telephone inquiries into sales. Handle complaints, costumer requests and stage-1 escalations. Responds to customer inquiries by understanding inquiry; reviewing notes of previous inquiries and responses; gathering and researching information; verifying customer's information and authenticate the call.
- 2. Danny Joseph E Behind Erfan & Bagedo Hospital, Al Faisaliyah, Jeddah, KSA Mob: KSA: 0598-767-669; INDIA: +91-886-737-2932 E-mail: dannyjos777@yahoo.com Handle inquiries related to all kinds of Loans, credit cards, account issues, negative balance, ATM issues, branch related issues etc. Provide information of new services and schemes, different kinds of ATM cards and their benefits Assist customers in choosing suitable prepaid cards like Foreign Travel Card (FTC), Gift Cards etc. Help customers in online banking and make their online banking experience hassle free Customer Service Skills Gained: Increased on self-confidence levels Ability to deal with irritated, annoyed and angry customers Enhanced quick researching skills Dealt with diverse language customers that increased efficiency in thinking process and communication skills Gained good knowledge in banking terms and services Aditya Birla Minacs Oct 2012 to June 2013 Customer Service Associate (Client: Apple iTunes) Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Provide information on features, benefits of iTunes Maintains customer relationship by responding to inquiries and documenting actions to follow up on a timely basis until the issues are completely resolved Records customer inquiries by documenting inquiry and response in customers' accounts. Be Customer-focused and improve the quality of service by recommending improved processes; and innovative ideas in dealing with upset customers Updates job knowledge by participating in knowledge sharing, learning & development opportunities Customer Service Skills Gained: Product Knowledge Data Entry Skills Reporting Skills Analyzing Information Proficient in dealing with Apple iTunes Managing Processes Customer First attitude and results oriented General Consulting Skills Multi-tasking Personal details: Date of Birth: 4 September 1994 Fathers Name: Daniyel Valsaraj E Nationality: Indian Experience: < 2year VISA: KSA- Employment/Residence VISA- Transferable Date : Place :