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RESUME(2015)
- 1. Jasmine A. Brill 2610 W South Street #311 Lincoln, NE 68522 Tel: (402) 570-0094 Cell: (402) 570-0094 jasminebrill@yahoo.com OBJECTIVE To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills and business and technological advancements. WORK EXPERIENCE Culvers, Lincoln, NE United States Supervisor 04/2005 - 11/2012  Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.  Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.  Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Liberty First Credit Union, Lincoln, NE United States Teller 11/2012 - 09/2013 • Cash checks after ensuring that signature are verified • Receive checks and post entries into correct accounts • Manage balancing duties akin to currency, coins and checks • Verify dates on incoming checks • Receive cash from armored cars and count and verify cash • Verify cashier’s checks • Sort, file and record deposit slips • Manage bank vaults to ensure correct cash balances • Provide information to clients regarding bank services • Manage specialized services such as checking and savings accounts • Resolve discrepancies in accounts • Provide account balance information to clients • Accept and process loan payments • Transfer funds at the request of clients • Ensure that the cash drawer is balanced and maintained at all times • Endeavor to cross sell bank’s products • Open and close checking and savings accounts
- 2. New Century Credit Union, Overland Park, KS United States Member Service Representative 10/2013 - 02/2014 • Open and close checking and savings accounts • Perform end of the day recap of money and bank slips • Take advantage of sales opportunities to attract new customers • Post all cash and credit card entries into the database • Organize and restock workstation with supplies • Sell savings bonds and traveler’s checks • Stamp receipts and verify that the customer is who he or she claims to be • Compare signatures, photos and ID to verify customers • Cash checks after ensuring that signature are verified • Receive checks and post entries into correct accounts • Manage balancing duties akin to currency, coins and checks Dell, Inc., Lincoln, NE United States 03/31/14-Current HC Insurance Operator  Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel.  Insurance Analyst  Developing Insurance Reporting  Team Management  Risk Analysis  Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).  Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.  Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.  Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. EDUCATION Lincoln High School Lincoln, NE United States High School Diploma in n/a, GPA: 3.5 2005 - 2009 Southeast Community College Lincoln, NE United States Academic Transfer in Arts and Sciences, GPA: 2.5 2009 - 2011 Universityof Nebraska-Lincoln Lincoln, NE United States Bachelors of Psychology in Psychology, GPA: 3.0 2011 - 2013
- 3. Peru State College Peru, NE United States Bachelors of Psychology in Psychology, GPA: 3.5 2013 - Present SKILLS ï‚· Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. ï‚· Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions. ï‚· Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. ï‚· Proficient in Microsoft, Excel and Banking software. ï‚· Over ten years experience within customer services. ï‚· Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits. ï‚· Able to give accurate and detailed information to bank clients ï‚· Demonstrated ability reply questions on Bank transaction services and procedures. maintaining excellent customer relations constantly. ï‚· Proven ability to direct customers to proper staff. REFERENCES_______________________________________________________________ Available upon request