• Responsible for branch Technology and Systems support.
• Branch Integration and Maintenance.
• Procurement and Inventory taken of all IT assets.
• Inform management of recurring issues.
• I prepare activity report and stay current with system information, changes and updates.
• I analyze and suggest resolutions on critical IT incidents/problems and change control issues.
• Giving logistic support to vendors.
• I ensured service delivery of IT Services which is delivered on a strict outlined Service Level Agreements (SLA)
• First and second level support, including End-User support, which has to do with supporting end users on a variety of issues i.e. researches, I...