Customer and Partner Advocacy
Manage a range of Microsoft escalations via internal submissions. The escalations can various in complex matters including Cloud / Non-Cloud technical issues; requests for technical information and product related client issues unique or systemic in nature.
UK point of contact for two specific technical programmes in EMEA - Cloud and Subject Matter Expert (SME) and ensure that knowledge is properly directed to ensure a consistent process and resolution. Attend weekly forum calls where I identify our trends to ensure UK subsidiary stakeholders are aware of surfacing issues enabling and driving change through field readiness and think tanks.
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