Background includes experience in high tech sales and sales management. Ph.D in marketing with Psychology minor from the University of Tennessee. Dissertation was "Skill in Personal Sales: An Examination of Expert Reasoning in Industrial Salespeople." Research has primarily focused on sales and healthcare marketing topics. Customer service is also an interest. Primary teaching interest has been Introduction to Selling, Advanced Selling, Sales Management, Consumer Behavior, and Professional Development.
Specialties: Sales expertise, effective listening, customer service, health care marketing
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