Experienced IT professional.
Exhibits great interpersonal and customer facing skills.
Good awareness of the retail industry.
Experience proactively analyzing and resolving incidents in complex enterprise environments.
Good awareness of retail operations & processes.
Understand SLA鈥檚 in place with clients
Sound knowledge of incident management concepts, systems and solutions. Possessing the ability to implement and support such solutions.
Acted as 鈥淥ne Day Team Lead鈥� for monitoring and reporting of team performance on CentriQS.
Attend meetings and record minutes of meetings.
Understands the impact of non-delivery on the reputation of PMC with the client.
System administration
Othe...
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