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Donna Crosby Resume Feb 2016 FINAL
- 1. 1 | P a g e Donna Crosby 1503 Glen Ivy, Marietta, GA, 30062 | T (770) 590-0899M (678) 490-5860 | dlc0959@att.net Career Objective 揃 To obtain an AR Accountant position where my administrative experience,inspiration and dedication to excellence will be utilized. Summary of Skills 揃 Keen learner,highly energetic, and diligent individual. 揃 Proficient in Microsoft Excel and Oracle Software Application as well as other computer software programs and/or applications. 揃 Proven leadership and exceptional organizational abilities. 揃 Ability to work as a team member as well as work independently in a fast-paced environment. 揃 Strong analytical and problem solving skills, with the ability to make well thought out decisions. 揃 Excellent written and verbalcommunication skills. 揃 Highly trustworthy, discreet and ethical. 揃 Resourceful in the completion of projects and effective at multi-tasking. Work Experience ACCOUNTING ASSOCIATE | NEWMARK GRUBB KNIGHT FRANK | MARCH 2015 - PRESENT 揃 Assist in customer billing discrepancies. 揃 Follow up on unresolved collections from 2014 and older,which has resulted in recovering $50K+. 揃 Compile reports required by management for reconciliation purposes. 揃 Pull reports accordingly in order to reconcile customer records with our payment records. 揃 Post and log all bankwires and checks into Oracle Accounting System weekly. 揃 Research and investigate outstanding customer invoices on aging reports. 揃 Train newemployees on expense entry systems processes, procedures, and company policies. 揃 Interface with clients and business partners on a daily basis. 揃 Track all billing and payment status on accounts for the D.C. Project Management Team. 揃 Ensure revenues are recorded properly for appropriate management reporting. 揃 Responsible for expense entry into Oracle for 35+ employees for the Global Corporate Services Program and Project Management Office as well as senior management for GCS. 揃 Process invoicing via online client portals. 揃 Itemize and breakdown invoices for AR in order to code and submit to NewYork Corporate Accounting Office.
- 2. DonnaCrosby Resume 2 | P a g e MANAGER FRONT OF HOUSE | PARKSIDE ITALIAN KITCHEN | NOVEMBER 2011- FEBRUARY2015 揃 Handled all Front of House (FOH) hiring and training. 揃 Created P&L spreadsheet tomonitor cash flow for review on a monthly basis with the owner. 揃 Built report queries to monitor sales volume in categories and quantities sold. 揃 Managed labor costs nightly to maintain a below 25% average. 揃 Responsible for all aspects associated with beer,wine and alcohol including all ordering, maintenance and marketing since opening of newItalian restaurant. 揃 Managed allopening/closing duties with servers as well as check outs and check balancing. 揃 Ran Credit Card Batches nightly and balance cash drawer. 揃 Assisted in coordinating all day to day operations of front of house including leadership, managing and marketing. 揃 Responsible for organizing and pricing all catering orders and special events parties as well as the Taste of Acworth. 揃 Made the FOH schedule weekly that included hostess, expos, bussers and servers. BARTENDER | CAPERS / FISH TYME | AUGUST 2011- OCTOBER 2011 揃 Responsible for all day to day operations associated with guest patrons at the bar as well as service bar for servers since opening of newrestaurant. 揃 Displayed excellent customer service and cash handling skills as well as closing up restaurant on most nights. 揃 Attended to customers requests and generalneeds. 揃 Built strong customer base with repeat requests. 揃 Consistently produced highest sales. 揃 Maintained an inventory of all alcohol, beer,wine and supplies. OPERATIONS MANAGER | IRON MOUNTAIN | 2002-2010 揃 Analyzed P&L monthly to monitor and evaluated trends,cost containment and reductions. 揃 Increased annualrevenue for the Georgia Data Protection division from 6.3 million in 2007 to 10.4 million in 2009. 揃 Promoted to manager of the Georgia Data Protection division with two direct report supervisors and thirteen indirect reports. 揃 Developed the assembly line method for production which increased productivity by 57% and decreased labor costs by 35% and the elimination of 3rd shift. 揃 Utilized the 5S Program, which creates an environment that is organized, free of clutter, efficient, safe, and more productive. 揃 Cultivated an environment to support,coach and mentor all front line employees with hands on interaction and involvement on a daily basis. 揃 Awarded Award of Excellence in 2006 in recognition of quality of service and dedication for that year. BARTENDER /BAR MANAGER | HOLIDAY INN WATERFRONT | 1990-2002 揃 Facilitated programming of POS systems utilized by all division-wide terminals. 揃 Developed and implemented training guidelines, policies, and procedures adopted as official training manualfor 10+ years. 揃 Increased revenue by orchestrating all facets of major annualpromotional events with up to 1,200 attendees and sponsorships by leading bear/liquor distributors and area businesses.
- 3. DonnaCrosby Resume 3 | P a g e 揃 Rapidly advanced from service position into management role in recognition of performance and results. 揃 Utilized high levels of energy and superior multi-tasking abilities to quickly fill drinkand food orders in an extremely fast paced establishment as well as continuously stock bar with glasses, ice, liquor, garnishes and all other supplies. 揃 Developed superior relationships by using the utmost professional attitude and appearance with hotel guests, local customers and daily regular clientele. 揃 Trained on various POS systems including check entry and Squirreltouch screen systems as well as transactions including cash, credit and room charges. 揃 Mixed beverage ingredients to prepare cocktails and other drinks. 揃 Served snacks, appetizers and restaurant items to customers at bar and surrounding bar tables. 揃 Ordered and requisitioned liquors, beers, wines and supplies to Manager. 揃 Planned,organized, and controlled the operations of the lounge and or bar area. Education BACHELORS OF SCIENCE | 2002 | UNIVERSTITY OF SOUTH FLORIDA 揃 Management Information Systems (MIS) 揃 Data Warehousing, Database Warehousing,Advance Systems Analysis, C Programming, Computer Information Systems Analysis