Working in partnership with landlords, contractors/DLOs and service providers to use continuous resident market research and insight for:
1. Generating customer-led service improvement
2. Reducing and learning from complaints
3. Improving the cost base via outsourcing research
STAR, tenant satisfaction trackers, customer profiling and consultation via high quality telephone, postal and online surveys and reporting.
Investor in start-ups and established businesses.
14 years in housing and business development as a Finance Director, Consultancy and Speaker.
Permanent and interim executive and non-executive director positions at three housing associations since 2004.
Specialties: B...
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