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I'm the Executive Strategy Editor at Peppers & Rogers Group, developing customer strategy content in the form of white papers, blogs, articles, videos, and more. Topics include customer experience, customer loyalty, data strategy and analytics, segmentation strategies, and 1to1 relationship strategy. We specialize in the telecom, financial services, and healthcare industries. We are now a part of the TeleTech customer experience family.
I also serve as the Editor-in-Chief of Peppers & Rogers Group鈥檚 executive journal, Customer Strategist, and contribute to 1to1 Media, covering c.
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