Personal Information
Organization / Workplace
Edinburgh, United Kingdom United Kingdom
Occupation
Biz & Techie Writer | I help clients respond to RFPs & ITTs | Explain complex subject matter in plain English
Industry
Technology / Software / Internet
Website
About
My Story
Reworked IBM Global IMAC Outsourcing Projects, Processes and Procedures for different countries into one set. Checked Outsource Contract for alignment. Collaborated with Service Delivery Managers and/or Contracts Team.
During conference calls, performed walk-throughs and communicated the changes for each document. All questions recorded for analysis and escalation. Remedy 7.1 moved from Incident Ticket to Change Ticket. Tasks defined in Change Templates for Workflow to notify assigned groups.
Perform Group member logs in to Remedy. Selects Template with required tasks...
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