My professional experience began in the 80's as the personal computer found its way into the business world. I went on to find myself working for a Fortune 500 company and then landed in a small automotive training company in San Juan Capistrano. With the help of one programmer and an assortment of BDC managers throughout Southern California we wrote the first crm in automotive retail that incorporated sales and service into a single client profile. My little CRM application took me around the globe implementing it in prominent dealerships on four continents, its DNA can be found in Kalamazoo's, Reynolds & Reynolds and UCS's CRM offerings. From the UK to the Philippine Islands, which SMS
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